my account was hacked * days ago by changing my email address. i was advised to change...

GetHuman750852's customer service issue with Zoosk from June 2018

Help with my Zoosk issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
my account was hacked * days ago by changing my email address. i was advised to change my p***word and was unable to do so since the hacker changed it. again today someone hacked and changed my name and added pictures from my FB account. That p***word was changed * days ago when i was first hacked. but since I couldn't get my p***word to change i was informed to sign in via FB. Well not this time! i want a new account and my billing information deleted and reset up with a brand new account and a brand new p***word with my original email address and the subscription transferred to the new account. I am very very upset about this! this person is sending people message under my name... NOT HAPPY RIGHT NOW
I trust that Zoosk will make this right and come up with a resolution that is fair.
Help with my Zoosk issue
How GetHuman750852 fixed the problem:
I ended up canceling and getting a refund. Very poor CS...
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Zoosk

Customer service issue
Reported by GetHuman750852
Jun 5th, 2018 - 14d ago
I have an issue with Zoosk too
Fixed
GetHuman750852 shared how to fix
Seen by 5 customers so far
Similar issue to 587 others
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Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman750852 started working on this issue
Jun 5th 1:14am
GetHuman750852 confirmed the issue is fixed. Hooray!
Jun 5th 4:06am
GetHuman750852 confirmed the issue is fixed. Hooray!
Jun 6th 12:31pm
GetHuman750852 confirmed the issue is fixed. Hooray!
Jun 8th 2:35am