Zipcar Customer Service Issues

I encountered issues with the car service company not having any cars or operations in my area, despite advertising services at Notre Dane. After signing up and paying a non-refundable fee for a background check, I was confused about being charged a monthly fee without having an active account. When I called customer service to inquire, I received unclear explanations and was frustrated by their lack of communication. Eventually, I discovered there were no cars available at Notre Dame or in the Chicago area, prompting me to demand a refund and account cancellation. Despite initially being told a refund was not possible, I insisted on it, expressing my dissatisfaction with their practices and urging them to rectify the situation for all affected customers.

Hello, I am currently in the process of setting up my account. During registration, I was unaware of the age requirement of 21 unless residing on a college campus. I uploaded my license picture and verification photo before realizing I needed to input my university information. I attempted to add my university using the dropdown search feature but could not locate it. My university does utilize Zipcar services. While visiting my university's website, I found the link to create a Zipcar account; however, when I tried to complete my account creation, it did not recognize my student status at the College of William and Mary. Furthermore, I am unable to create a new account due to already submitting my license photo for the initial account. What steps should I take next?

I encountered multiple issues with my Zipcar rental. The app wasn't allowing me to extend the reservation, the car wouldn't start, and I faced challenges returning it on time due to road closures and chaotic traffic. I had to drive carefully due to intoxicated drivers and was unable to fill up the gas tank as I feared the car might not restart. The car was dirty, with stains, sand, and a cigarette smell. The wheels were also low on air. I am requesting a refund for the trip and late fees. The experience was subpar due to the app issues, car troubles, and lack of warnings about driving conditions. I have been a loyal customer and hope for a resolution. Thank you for your assistance.

Dear Concerned Party, I am a young adult driver who occasionally uses Zipcar to assist my mom with errands in the city. Recently, after renting a car, I encountered heavy traffic while feeling exhausted and opted to return the vehicle early to avoid driving late at night. Although I parked at a different Zipcar location nearby for safety reasons, I did contact Zipcar to inform them about the situation. Unfortunately, they claimed the car was not returned despite being at a different Zipcar site. I believe this miscommunication highlights the importance of customer service and the need for appropriate customer care, especially during challenging times like the current pandemic. I also suggest that Zipcar consider providing hand sanitizer or wipes in their vehicles for added safety measures. Sincerely, [Initials]

I have contacted customer service four times, and despite being assured my issue was resolved, it persists. I attempted to register for a ZipCar University account as an 18-year-old but mistakenly signed up for a regular ZipCar account that requires me to be 25. After encountering issues creating a University account, I tried to deactivate both accounts unsuccessfully. Now, I am unable to create a new account due to my email being registered, yet I cannot sign in as it claims my email is not recognized. I am extremely frustrated by this experience and surprised by the poor customer service provided. This problem seems to be affecting other university students as well, and the lack of assistance is disappointing.

I attempted to create an account using my GMail email, but encountered an age restriction when entering my license details. Despite being a university student, I mistakenly attempted to sign up with my personal email instead of my university email. Subsequently, I tried to register with my university email, but was unable to proceed due to my license being linked to my initial GMail account. After contacting customer service via email, they assured me that my GMail account was deleted, but I am still facing issues when trying to use my university email. I am eager to resolve this matter promptly so I can successfully set up my account with my university email address.

I am having a difficult time as my trip is approaching this Thursday-Monday on April 15th, and I still haven't received my Zipcard that I ordered on March 16th. Today, after several attempts, I finally spoke to someone on the phone. They promised to send out the Zipcard but I am unsure when it will arrive. I tried to have another one sent to my destination as a backup plan due to connectivity issues there. However, they could only send one card. Despite my efforts to find a solution, the call ended abruptly, and now I am unsure of the status of my card. I was informed that I could update the delivery address on the Zipcar website, but I can't locate the option. I urgently need assistance to ensure I receive the card on time for my trip. If possible, please send it to 32 Leeman Rd Orrs Island ME, [redacted]. I will be unavailable to take calls until 2PM EST today, April 12th, due to work commitments.

Hello, I have a suggestion regarding Zipcar's communication protocol when a reserved car becomes unavailable. Recently, I had a booking for a vehicle at UNH Dairy Bar on 4/18, made on 4/15, which was taken out of service for maintenance. Despite waiting for updates, I was not informed via email or phone about the situation nor provided an alternative vehicle until the last minute. This lack of communication could have jeopardized my plans. While I managed to find another car nearby at UNH Garrison Ave, this may not always be the case for other users. It seems that this issue has affected others based on FAQs, but waiting until 24 hours before a trip may not give users enough time to adjust their plans. I had to call to address the problem since I wasn't contacted even after the car was unavailable for over 24 hours. I suggest adding another Zipcar to the UNH Durham location due to the increased demand, especially with more student reservations at the closer campus site (KIA Forte on Garrison Ave.). Thank you.

I signed up and paid the membership fee to Join Zipcar because the website stated that Zip Cars were accessible through Ohio University in Athens. My credit card was charged for the application fee and membership fee. When attempting to reserve a car, I received a message stating no cars are available at Ohio University. After reaching out to the Ohio University transportation department, I learned that they are unsure when Zip Car will return as there has been no communication from Zip Car. I messaged Zipcar days ago inquiring about their availability at Ohio University for my June trip, but I have not received a response. If Zipcar will not be returning to Ohio University, I request a refund as I joined under the impression they were local. Furthermore, I found out after payment that as an Ohio University alum, I could have had the application fee waived and the membership fee discounted. The lack of communication and feeling deceived have left me greatly disappointed.

I reserved a car on Gardener Street in Allston, Boston, MA for Friday, May 21st from 7:30 pm to 9:00 pm. When I arrived at 7:30, the car wasn't in the lot. I searched nearby and honked the horn, but still couldn't locate it. I waited until 8:30, but the previous user hadn't returned it. Not only was this frustrating, but I was also charged around $18 for the trip even though I didn't get to use the car. I've been trying to contact Zipcar for two days, but haven't been able to reach anyone. I was on hold for almost an hour yesterday before giving up. I kindly request a refund of $18. Additionally, I recommend addressing the long wait times for customer service because it could be problematic in case of an emergency. Thank you.

I'm confused and upset about my suspended account from a year ago due to an $18 debt I was unaware of. I tried to regain access, but failed as all the assistance received did not understand my situation. I used my original email, not [redacted], to join. Contacting collections has been challenging as my new phone has a low ring, and despite multiple attempts, I haven't been able to reach them. I need to speak with a senior person to settle the $18 debt. Please leave a message at my new number [redacted] as I can't connect online due to the suspension. My previous registration number is [redacted].

We reserved a Zipcar in the name of Amogh Kulkarni for a time slot from 6 pm to 10 pm on 07/08. While unloading items from the car at 9:45 pm in our parking basement, the car locked itself with us nearby. Unfortunately, due to poor network signal, we were unable to unlock it. The car is currently parked at Estancia Drive. Despite our attempts, we couldn't contact customer care for assistance. The drop-off location at [redacted] Palmilla Drive is just 0.2 miles away from the car's current location. We need help relocating the car to its designated drop-off point. Thank you.

I reserved a car for June 26th to June 27th for 24 hours. When I arrived to pick it up, the car wouldn’t unlock, so I had to get a different one, delaying me by an hour. After driving for only 3 hours, the car broke down and wouldn’t start. Despite reaching out to customer service for help and roadside assistance, I received no support. I had to abandon the vehicle and make my way home via bus. After numerous unsuccessful calls, I requested a refund and assistance the following day, but I was instead double charged for the car and more. I am seeking a full refund and wish to close this account.

I had to drive my Zipcar from UW-Madison to a middle school in Michigan for work as a tour guide, parking it there to take the kids on a trip to DC. Despite locking and unlocking it fine, the app suddenly stopped working. I need access to the car when I return to the school from National Harbor on July 16th at 5:00 AM. I am willing to pay extra for a replacement Zipcard to be sent to me by July 14th at the Gaylord Convention Center and Resort. It must arrive by then as I leave early on the 15th and won't be coming back to the hotel. I am open to any expedited charges or alternative solutions to ensure I won't be stranded in Michigan. Thank you, Gabby Ballweg.

I recently rented a ZipCar to visit family in Maine. Upon returning the car, I was notified by Amara from ZipCar that an item was left behind. Despite initially denying it, I later realized I had left camping/rafting gear worth $[redacted] in the trunk. However, after being informed that a ZipCar employee had taken the items, I've been struggling to get a resolution. Despite multiple calls and emails, there has been no progress or feedback on the situation. I even spoke to a manager named Maggie today, who assured me she would expedite the process to either reimburse me $[redacted] in cash or provide me with ZipCar credit, which I find reasonable given the circumstances.

Subject: Concerns with Recent Zip Flex Journey - Vehicle: GC18UYW I would like to address several issues encountered during our recent Zip Flex journey from a local collection point to Avis drop off at Heathrow Terminal 5. The vehicle, with registration GC18UYW, did not meet the usual standard I have come to expect for both business and personal trips, leaving us quite disappointed. The car had a strong odor, possibly due to pets or stables, and we found multiple stains on the seats, wet footwells, and leftover food in the door card pockets. The steering wheel was unclean, prompting us to sanitize it with wipes. The touchscreen/navigation system was dysfunctional, constantly cycling through menus and displaying "LLLLLLLLLLLLL" when in NAV mode. Additionally, the vehicle's location at pick up was obstructed, the rear tire was deflated, and there were dashboard warnings for park aid and low rear tire pressure. These issues caused unnecessary stress and inconvenience, especially considering our flight schedule from Heathrow. As a long-time Zip Flex user, I had recommended the service for its convenience, but this experience fell short of expectations. I kindly request information on the journey cost and the transfer of the booking to my personal account, along with the trip history. Attached is a video showing the malfunctioning MMI screen and photos highlighting the vehicle's condition. Your prompt attention to these concerns would be greatly appreciated. Thank you for your assistance.

Since April, I've been unable to book a car due to my flagged account. Although I've reached out multiple times, the hold on my account for investigation has left me with no solutions despite promises of email updates. Online booking and app access have both failed consistently since then. If the issue persists, I'd like a refund for the unused months or the option to cancel my membership.

Subject: Concern about Subaru Impreza K62MCZ Reservation on 8/21/22 at [redacted] Park Avenue Hello Zipcar, I want to express my apologies to the customer service representative, Mike, whom I spoke with earlier. I understand the challenges of customer service, having worked in the field myself. Although I had a frustrating experience, I appreciate the extra 30 minutes Mike provided as a goodwill gesture. However, I encountered difficulties due to inadequate instructions at the garage. Despite directions for accessing the garage, I struggled to locate the correct entrance ramp on e 46th street. Additionally, the non-functional garage phone number and inclement weather added to my stress. I request that clearer instructions regarding the ramp and a reliable phone number for the garage be provided for future customers. I also need to report pre-existing dents on the car, which I have photographic evidence of from when I picked up the vehicle in the parking garage and later on the street. I request that I not be held responsible for these damages. Please let me know how I can share the photos as proof to avoid being charged for the dents. Thank you.

I recently signed up for a Zipcar student membership and made a booking through the app for a one-hour trip from 3-4 pm. The app malfunctioned, causing me to struggle to lock the car on time as another member had booked it right after. After ten minutes of trying, the app finally responded and the car was locked at 4:10 pm, incurring a $50 late fee. Although I had a brief issue starting the car at 3 pm, it was resolved within a few minutes. I have spoken to a customer service representative who mentioned that the company will contact me via email regarding the refund. He advised me to call immediately if a similar problem occurs in the future. I hope this can be viewed as a one-time incident. Thank you.

I previously initiated an application using my school email to join Zipcar for University. However, I encountered difficulties when attempting to sign in or create a new application using the same email address. I am unable to retrieve my old application or sign in due to not completing the initial process. When trying to register for Zipcar for University again, the system indicates that the email is already in use, but upon attempting to sign in, it states that the email is not found. Could you please assist in resolving this issue by deleting any existing account or application tied to my email address ([redacted]) so that I can start fresh with the same email? My name is Seohyun L. I would greatly appreciate your help in resolving this matter. Thank you.