I have * reservations and now all show up in my app as "new car details coming soon" an...

GetHuman5201544's customer service issue with Zipcar from August 2020

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The issue in GetHuman5201544's own words
I have * reservations and now all show up in my app as "new car details coming soon" and dont appear at all on the website. I want to *) make sure I still have a car --* YOU'VE SCREWED ME IN THE PAST WITH THIS BECAUSE IT BECAME A CANCELLATION THE DAY BEFORE WHEN I SAW THIS PATTERN, and *) reduce the time I have booked but I have no options*ability to do so on the website or the app. I waited on hold for ** min on your phone line before having to give up so I could get back to a work meeting -- this is unreasonable and painful and infuriating. I NEED TO SPEAK TO A HUMAN. I am USER: *****@***.com* phone: ***-***-**** and my Zipcard-Number is *******

GetHuman5201544 did not yet indicate what Zipcar should do to make this right.

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Zipcar

Customer service issue
Reported by GetHuman5201544
Aug 26th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1881 others
0 customers following this

Timeline

GetHuman5201544 started working on this issue
Aug 26th 5:37pm

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