Booked a car for * hours. Somehow that was more than the day rate. So I changed to day...

GetHuman3914796's customer service issue with Zipcar from November 2019

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The issue in GetHuman3914796's own words
Booked a car for * hours. Somehow that was more than the day rate. So I changed to day rental. That was WAY more than day rate. So changed back to * hours and called customer service.*Wow! Was that a bad experience! Hold for a long time then a call back much later. They looked at it, couldn’t explain it and took so long no cars were available near me for the day rate. No solution provided but a surly attitude was in abundance. Sso now I’m paying much more for a Zipcar error and very slow customer service. I asked for a supervisor and was told I would have to wait on hold for ANOTHER ** minutes! So, I said just call me back. They said that could not be done - after recently having done just that! I asked for him to ask someone else if a supervisor could call me back and he hung up on me! Going to try some of the other new competing services next time. Thanks Zipcar!

GetHuman3914796 did not yet indicate what Zipcar should do to make this right.

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Customer service issue
Reported by GetHuman3914796
Nov 10th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 3768 others
0 customers following this


GetHuman3914796 started working on this issue
Nov 10th, 2019 3:16pm

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