My three day trip was cancelled thirty minutes before I was supposed to leave.

GetHuman3777283's customer service issue with Zipcar from October 2019

Help with my Zipcar issue
First: share to improve GetHuman3777283's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3777283 may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman3777283's own words
I was trying to visit my friends and family for Fall break. ... Scheduled a trip from Hamilton College roughly three weeks ago for today. ** minutes before *I was going to leave, I received an email that my trip is canceled because there is no car available. I had to cancel all of my reservations and only got to see my friends and family for half of the time I expected to see them.
This was incredibly annoying because I wasn't alerted about my trip being canceled until thirty minutes before I was supposed to leave. If they canceled a few days ahead that would've been fine and I could've gotten other transportation. I also stayed on hold for forty-five minutes and never got helped, so that was great too.
I would be thankful for any sort of compensation, but I honestly don't expect to hear back.
I was new and I had much too high of hopes. This service is incredibly dysfunctional. Cars are late or missing, it's way too expensive, and the customer service, once I finally could talk to someone, accused me of taking the car out already.
I had to get a Zipcar from Syracuse, which cost me one hundred and eighty dollars for the uber there and back, and drive until three AM in the rain. I guess I fixed it, but this cancellation honestly ruined my trip, so thank you for that.
How GetHuman3777283 fixed the problem

We are waiting for GetHuman3777283 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Zipcar customer problems.
How Do I Close My Zipcar Account?How Do I Get a New Zip Card from ZipcarHow Do I Get a Refund Zipcar?
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3777283
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 3406 others
0 customers following this


GetHuman3777283 started working on this issue
Oct 16th, 2019 6:29pm