Hello,**My name is Rashmi and I made a reservation on **th September with Zipcar for a...

GetHuman3698916's Overcharge on Account issue with Zipcar from October 2019

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The issue in GetHuman3698916's own words
Hello,**My name is Rashmi and I made a reservation on **th September with Zipcar for a Honda CRV for a period of ** hours. I checked my credit card statement today and realized that I was billed an extra $** for extra *** miles when I DID NOT DRIVE THE CAR FOR THESE EXTRA MILES. **I would like you guys to CHECK THE TRAVEL HISTORY OF THE CAR STARTING **:** PM ON SEPTEMBER ** UNTIL *:** PM THE NEXT DAY AND GET BACK TO ME ABOUT WHY I WAS CHARGED THE EXTRA AMOUNT?*This is my SECOND HORRIBLE experience with Zipcar in the same week WITH THE SAME CAR. I booked the same car on September **th starting from *:** pm to *:** pm and the person who booked the car before me was ** minutes late. While I unlocked the car around * pm and faced terrible inconvenience, my statement showed that I unlocked the car at *:** pm, at a time when the car was not even back from its previous trip.*I would strongly suggest you guys to get rid of the Honda CRV at RIT Kate Gleason Hall Parking Lot as soon as possible because there are some serious issues with either that car or the system that you guys follow WHERE YOU CHARGE YOUR CUSTOMERS ABSURD MONEY FOR MILES THAT THEY DID NOT TRAVEL. *If I do not receive a refund for the miles that I did not travel, I would, unfortunately, have to either report the charge to my credit card company or report it to the Federal Trade Commission as a DECEPTIVE BUSINESS PRACTICE and cancel my Zipcar membership. *I would suggest that you check my Travel History for that particular trip, calculate the ACTUAL MILES that I traveled and please get back to me as soon as possible on my registered phone number.**Thank you

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Zipcar

Overcharge on Account issue
Reported by GetHuman3698916
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 3232 others
0 customers following this
Items needed
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Date of birth

Timeline

GetHuman3698916 started working on this issue
Oct 3rd, 2019 8:14pm
GetHuman3698916 indicated the issue is not fixed yet.
Oct 4th, 2019 12:38am
GetHuman3698916 indicated the issue is not fixed yet.
Oct 6th, 2019 9:18pm

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