I was charged a late fee for returning the car, however, the car needed to be returned...

GetHuman-boothsp's customer service issue with Zipcar from February 2019

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The issue in GetHuman-boothsp's own words
I was charged a late fee for returning the car, however, the car needed to be returned to a private neighborhood that was gated in, and there was no pass to let me through the gate so I waited for a while and then eventually had to get out of my car and knock on doors until I found someone that would swipe me in. Can you please cancel the late fees because I love zipcar and want to keep using the service but I really do not have enough money to pay the fee that is not even my fault.
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Customer service issue
Reported by GetHuman-boothsp
Feb 27th, 2019 - 3 mons ago
I have an issue with Zipcar too
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Seen by 5 customers so far
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GetHuman-boothsp started working on this issue
Feb 27th 11:45pm