Hello, **I reserved a Zipcar on ***** via the Zipcar app. After receiving error message...

GetHuman1681909's customer service issue with Zipcar from December 2018

2 views
 | 
1764 similar
 | 
0 following
Help with my Zipcar issue
Next: our robot will wait on hold for GetHuman1681909 to get a Zipcar rep on the line!
Always use the GetHuman Phone tocall Zipcar. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1681909's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1681909 may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman1681909's own words
Hello, **I reserved a Zipcar on ***** via the Zipcar app. After receiving error messages for about an hour, I finally I booked the Zipcar approximately ** minutes before I planned to take the trip. Then, at the time of my trip, I accidentally cancelled the reservation via the app instead of starting it. Then, I was charged $**. I needed the car at that time, but then the rate went up for the same car, and I was afraid I would be charged again for trying to reserve the same Zipcar for the same time. Could I please receive a refund for this technical mistake. I am a Zipcar Campus Ambassador for Penn's campus and have had no issues in the past with rescheduling or cancelling reservations.
GetHuman1681909 did not yet indicate what Zipcar should do to make this right.
I have an issue with Zipcar too
How GetHuman1681909 fixed the problem
We are waiting for GetHuman1681909 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zipcar email you?
This email address isn't valid
Follow this issue
See how GetHuman1681909 fixes it.
This email address isn't valid

Zipcar

Customer service issue
Reported by GetHuman1681909
Dec 3rd, 2018 - 2 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 2 customers so far
Similar issue to 1764 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1681909 started working on this issue
Dec 3rd, 2018 7:45pm