Dear zip car,**I have only just noticed the summaries from the below trip.**I had booke...

GetHuman1523706's customer service issue with Zipcar from November 2018

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The issue in GetHuman1523706's own words
Dear zip car,**I have only just noticed the summaries from the below trip.**I had booked a golf at $***day and then **mins before I was due to pick it up I was informed it was no longer available, your employee changed my booking to an Altima Davy Crockett when I arrived at the car I had to phone as there was extensive damage to exterior. When I started to drive the car the three warning lights below lit up and the car was no fit to drive especially as it has started to snow, as the tire pressure was low on the damaged wing side I was not happy to continue driving the car however as I was on a one way street I had to drive back around. From my records I was charged $**.** for the damaged car plus I was charged a day rate of $*** including tax came to $***.** so a total $***.** for a vehicle I had booked for $***day and through no fault of my own after my booking became unavailable. Also I was not informed that there would be additional costs in booking the soul santa clause.**On a final note when I went to extend the booking until later that morning I was unable to as my account was reading I could amend as there were multiple bookings-this was at *am in the morning and I was not going to phone to discuss the issue at that time**I have used zip car for a number of years now and have always had an excellent this is most unsatisfactory and I expect steps to be made to correct it**Furthermore as I have tried to contact zipcar there appear to be no functioning emails to use as they are all bouncing back**I look forward to hearing from you**Kind regards,**Miriam de Feu **image*.jpeg**image*.jpeg**image*.jpeg**image*.jpeg**On Oct **, ****, at **:**, Zipcar ******@***.com* wrote:***reserve now*my reservations*help center*thanks for zipping, miriam*Here are a few details about your last Ziptrip:*RESERVATION*Soul Santa Clause*** Isabella*Oct **, *:** PM -*Oct **, *:** PM*(Pumpkin carving Jenn and Dylan’s)**PICK UP:**:** PM on ******DROP OFF:**:** AM on ******HOW FAR YOU DROVE:*** kilometers*You returned on time. Sweet.*reservation cost*Please note that the final cost may change.**********Daily rate***.* day @ $***.***$***.***Kilometers Included****.* kilometers @ $*.***$*.***CN Ontario HST: **%*$**.***Total cost*$***.***Payment info*Billed to credit card ending in *****$***.***Notes:*Pick up, drop off and mileage data is pending.*Additional charges that impact the total cost may apply after this email is sent. These include tolls, violations and, in some cases, late return or mileage costs once the final reservation data is confirmed. View most recent activity online.*Driving credit does not cover tickets, violations, fees, and other non-usage charges.*For details on specific charges, check out your online statement.*follow us: ** **** Zipcar, Inc. All rights reserved.*Sent by:*Zipcar, ** Thomson Pl.*Boston, MA ******Terms of Use * Privacy Policy*Don't want these emails? Unsubscribe or change your preferences here.

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Zipcar

Customer service issue
Reported by GetHuman1523706
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1544 others
0 customers following this

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GetHuman1523706 started working on this issue
Nov 8th, 2018 3:36pm

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