I received a legitimate looking email regarding a charge not going through with the car...

GetHuman873649's customer service issue with Zipcar from September 2018

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The issue in GetHuman873649's own words
I received a legitimate looking email regarding a charge not going through with the card on file. The email looks as professional and authentic as any I’ve seen, and while I have registered with Zipcar about a year ago… I have never used this service in anyway or form in my account has laid dormant since I registered over a year ago so I would like to speak with the car directly to validate the authenticity of the email I received so I I can determine if it were a phishing scam or if someone has stolen my identity
GetHuman873649 did not yet indicate what Zipcar should do to make this right.
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Customer service issue
Reported by GetHuman873649
Sep 23rd, 2018 - 4 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 2 customers so far
Similar issue to 1031 others
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GetHuman873649 started working on this issue
Sep 23rd, 2018 10:08pm