Hi,*I have been a zip car memeber for almost ** years but I’m on the verge of asking to...

GetHuman-cazrattl's customer service issue with Zipcar from September 2018

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The issue in GetHuman-cazrattl's own words
Hi,*I have been a zip car memeber for almost ** years but I’m on the verge of asking to cancel my account**Tonight I booked a car under my account but by mistake I brought by husbands card, I seem to have lost my card. I called zip car and was holding for close to an hr to speak to someone to change the booking. Because I had booked the only car close to me (the others that used to be close seem to have disappeared) there was no other option.*I waited on hold for ** mins before I was able to speak to someone.*I asked if they could credit me for the hr that I was waiting and your rude supervisor told me that he could do nothing to help.*This is unacceptable why is it ok to make me wait * hr for service?*Your company used to be amazing. You were accoomodating and help ful. All I got was rude and arrogant.*Should I cancel my account. The agent I spoke to said I should.

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Zipcar

Customer service issue
Reported by GetHuman-cazrattl
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 981 others
0 customers following this

Timeline

GetHuman-cazrattl started working on this issue
Sep 18th, 2018 5:42am