To Whom It May Concern:**My name is Sarah Hudson and I’ve been a Zipcar member and freq...

GetHuman-sbhudson's customer service issue with Zipcar from September 2018

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The issue in GetHuman-sbhudson's own words
To Whom It May Concern:**My name is Sarah Hudson and I’ve been a Zipcar member and frequent user since ****. I had an **:** A.M. reservation today but when I arrived, the car (a Ford Focus) was not in the lot. I spoke with someone over the phone who moved me to a new vehicle. However, that vehicle (a Mercedes) did not have a user manual in the glove compartment, meaning I had no way to figure out how to adjust the seat or side mirrors or how to open the gas valve. I contacted customer service again and they eventually put me in a minivan. Ultimately, it took about ** minutes to sort things out and the delay made me late for my appointment.**As a frequent user, I deal with these issues (missing car, no gas, etc.) on a semi-regular basis. I recognize that these things often cannot be helped on your end and, overall, I’m a satisfied Zipcar customer. However, today was extraordinarily frustrating and I’m requesting either a refund for today’s reservation or a credit towards a future reservation. I’m happy to supply my account number via this email address or over the phone (***-***-****).**I look forward to hearing from you.**Sincerely,*Sarah Hudson
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Customer service issue
Reported by GetHuman-sbhudson
Sep 22nd, 2018 - 6 mons ago
I have an issue with Zipcar too
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Seen by 8 customers so far
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GetHuman-sbhudson started working on this issue
Sep 22nd, 2018 1:23am