To Whom It May Concern:**My name is Sarah Hudson and I’ve been a Zipcar member and freq...

GetHuman-sbhudson's customer service issue with Zipcar from September 2018

8 views
 | 
1017 similar
 | 
1 following
Help with my Zipcar issue
First: share to improve GetHuman-sbhudson's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-sbhudson to get a Zipcar rep on the line!
Always use the GetHuman Phone tocall Zipcar. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-sbhudson may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman-sbhudson's own words
To Whom It May Concern:**My name is Sarah Hudson and I’ve been a Zipcar member and frequent user since ****. I had an **:** A.M. reservation today but when I arrived, the car (a Ford Focus) was not in the lot. I spoke with someone over the phone who moved me to a new vehicle. However, that vehicle (a Mercedes) did not have a user manual in the glove compartment, meaning I had no way to figure out how to adjust the seat or side mirrors or how to open the gas valve. I contacted customer service again and they eventually put me in a minivan. Ultimately, it took about ** minutes to sort things out and the delay made me late for my appointment.**As a frequent user, I deal with these issues (missing car, no gas, etc.) on a semi-regular basis. I recognize that these things often cannot be helped on your end and, overall, I’m a satisfied Zipcar customer. However, today was extraordinarily frustrating and I’m requesting either a refund for today’s reservation or a credit towards a future reservation. I’m happy to supply my account number via this email address or over the phone (***-***-****).**I look forward to hearing from you.**Sincerely,*Sarah Hudson
GetHuman-sbhudson did not yet indicate what Zipcar should do to make this right.
I have an issue with Zipcar too
How GetHuman-sbhudson fixed the problem
We are waiting for GetHuman-sbhudson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zipcar email you?
This email address isn't valid
Follow this issue
See how GetHuman-sbhudson fixes it.
This email address isn't valid

Zipcar

Customer service issue
Reported by GetHuman-sbhudson
Sep 22nd, 2018 - 6 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 8 customers so far
Similar issue to 1017 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sbhudson started working on this issue
Sep 22nd, 2018 1:23am