Made a booking for *hr reservation, paid for it, get to car and no keys! Call customer...

GetHuman1043182's customer service issue with Zipcar from August 2018

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The issue in GetHuman1043182's own words
Made a booking for *hr reservation, paid for it, get to car and no keys! Call customer support, they give me another van and I get charged for a **whole day for backup van zipcar gave me after original reservation was screwed up ($****) * my original reservation ($**) * ($**) uber to get to other car* ($**) extra hour to person who was going to help me move some stuff cause I was late getting zipcar because of incident**I paid over $*** for my original reservation that was suppose to be $** dollars**this is bull, please help me resolve this before taking my review to yelp and Twitter and BBB
GetHuman1043182 did not yet indicate what Zipcar should do to make this right.
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Zipcar

Customer service issue
Reported by GetHuman1043182
Aug 27th, 2018 - 4 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 2 customers so far
Similar issue to 766 others
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Timeline
GetHuman1043182 started working on this issue
Aug 27th 7:27pm