I have my card information, the key for the Zipcar is in the car, I have my license inf...

GetHuman-jmrendle's customer service issue with Zipcar from August 2018

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The issue in GetHuman-jmrendle's own words
I have my card information, the key for the Zipcar is in the car, I have my license information that links me to my account, I just don’t have the physical Zipcard on me. Why can you not unlock the car remotely for me? I know it is possible, but customer service representatives refuse citing security risk. Is it more likely that someone steal my phone, license, and login info for my Zipcar app, or the Zipcar card? If that’s your idea of security it is highly misguided and quite frankly nonsense. Furthermore, I spoke to one representative initially when I couldn’t locate my card hours before my reservation, and he told me it was possible for them to unlock the car, just not possible to start the engine. If I can see the key through the window then why can’t you unlock the car and let me in to start the car? On top of that I was reading a press releases where you state people can access vehicles within minutes of applying online using their phone app, is this just PR hogwash? That’s the service I actually would enjoy. As of now I’m thoroughly disappointed in Zipcar’s usefulness and customer service. Completely ruined my day and cost me a lot of money* a direct result of this company’s ineptness.

GetHuman-jmrendle did not yet indicate what Zipcar should do to make this right.

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Customer service issue
Reported by GetHuman-jmrendle
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 733 others
0 customers following this
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GetHuman-jmrendle started working on this issue
Aug 25th, 2018 7:43pm
GetHuman-jmrendle shared this issue with followers on Twitter
Aug 25th, 2018 7:46pm

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