Hello, * *I am a old user and big fan of Zipcar. But my account was suspended because o...

GetHuman-houhaol's customer service issue with Zipcar from August 2018

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Hello, * *I am a old user and big fan of Zipcar. But my account was suspended because of a accident in last year. I was so sorry and regretful about the accident. I remember that day I drove straight, and that driver planned to turn left. I underestimated that car speed. I was thinking she could finish the turn. Unfortunately, the accident happened. I was regretful that I should slam on the brakes quickly. My accident caused a big loss of your company and made my account suspended. I was so sad about the result. * *Zipcar brought a lot of conveniences to my life. I really enjoy the car sharing concept. Everyone shares a car, not only reducing the environment impacts, but bringing conveniences to our life. My daily life really needs Zipcar. So, could your company reconsider my account status? I promise I’ll drive more cautiously in future. * *I’m so sorry about the accident and really appreciate your reconsideration.**Thank you very much.**Best,*Houhao Liang
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Zipcar

Customer service issue
Reported by GetHuman-houhaol
Aug 25th, 2018 - 4 mons ago
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Timeline
GetHuman-houhaol started working on this issue
Aug 25th 4:22pm
GetHuman-houhaol indicated the issue is not fixed yet.
Aug 26th 7:26pm
GetHuman-houhaol indicated the issue is not fixed yet.
Aug 26th 7:27pm
GetHuman-houhaol indicated the issue is not fixed yet.
Aug 26th 7:28pm
GetHuman-houhaol confirmed the issue is fixed. Hooray!
Aug 26th 7:41pm