Get the promised refund ... In September of ****, I paid $** for a yearly membership to Zipcar and never received an activation card. I called many, MANY times through November. In May, I tried again. Finally, in June of **** I received a card (although they charged me another $** without telling me!) My card arrived in the mail on June **. Before activating it, I asked about a refund and*or extension from the original $** fee since I was unable to use the service without an activation card. They told me they had no record of an application fee or charges, despite the fact that I have the records and it's clearly stated in my online account. I have repeatedly tried to e-mail them, have called repeatedly, and made a complaint through the Better Business Bureau.
I have records of charges and phone calls (and so do they because it's on my account) and will pursue redress in Small Claims Court.
Immediate refund of $** application plus $** yearly fee charged in September of **** since I was never able to use the service and contacted them repeatedly.
Joined in ****
Multiple phone calls, complaint through Better Business Bureau, direct e-mails.