Zipcar double-charged me for membership and never delivered an activation card

GetHuman-mgavenas's customer service issue with Zipcar from July 2018

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The issue in GetHuman-mgavenas's own words
Get the promised refund ... In September of ****, I paid $** for a yearly membership to Zipcar and never received an activation card. I called many, MANY times through November. In May, I tried again. Finally, in June of **** I received a card (although they charged me another $** without telling me!) My card arrived in the mail on June **. Before activating it, I asked about a refund and*or extension from the original $** fee since I was unable to use the service without an activation card. They told me they had no record of an application fee or charges, despite the fact that I have the records and it's clearly stated in my online account. I have repeatedly tried to e-mail them, have called repeatedly, and made a complaint through the Better Business Bureau.
I have records of charges and phone calls (and so do they because it's on my account) and will pursue redress in Small Claims Court.
Immediate refund of $** application plus $** yearly fee charged in September of **** since I was never able to use the service and contacted them repeatedly.
Joined in ****
Multiple phone calls, complaint through Better Business Bureau, direct e-mails.
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Zipcar

Zipcar yearly membership
Customer service issue
Reported by GetHuman-mgavenas
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 343 others
0 customers following this
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Timeline

GetHuman-mgavenas started working on this issue
Jul 5th, 2018 7:27pm
GetHuman-mgavenas indicated the issue is not fixed yet.
Jul 5th, 2018 7:29pm
GetHuman-mgavenas indicated the issue is not fixed yet.
Jul 5th, 2018 8:29pm
GetHuman-mgavenas indicated the issue is not fixed yet.
Jul 8th, 2018 10:08pm