Hi there -**Am currently stranded in Connecticut. Filled the tank with gas a few miles...

GetHuman-hanvansc's customer service issue with Zipcar from June 2018

6 views | 609 similar | 0 following
Help with my Zipcar issue
First: share to improve GetHuman-hanvansc's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-hanvansc to get a Zipcar rep on the line!
Always use the GetHuman Phone to call Zipcar. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-hanvansc may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman-hanvansc's own words
Hi there -**Am currently stranded in Connecticut. Filled the tank with gas a few miles back and immediately had issues with the car. Used the zipcar gas card to pay - when I entered the mileage and my account number, the pump selected a fuel grade for me. Called zipcar over an hour ago - they still have not given me any sort of estimate for when the car can get serviced, although they said they’d let me know in ** minutes. I am in an unsafe parking lot in the middle of the night, and need to get about a four hour drive from here by the morning. If I leave the car I’m told I’ll get charged with abandonment, but it’s been over an hour since they said they’d let me know and I still don’t have an answer on how long I’ll have to wait for someone to show up (although they said it may be over an hour from when they do let me know...so at this point I’m likely spending upwards of * hours in a very unsafe parking lot.) they haven’t offered me any alternate travel options either, so I’m looking at paying an additional $*** or more to get a taxi to drive me where I need to go, assuming I can even get someone to pick me up. Not a good situation. I’m scared - not a safe place to be, and have zero sense of how much longer I need to remain here. Do not want to be charged any additional money, but I cannot stay in this lot through the night.

GetHuman-hanvansc did not yet indicate what Zipcar should do to make this right.

How GetHuman-hanvansc fixed the problem

We are waiting for GetHuman-hanvansc to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Zipcar customer problems.
How Do I Close My Zipcar Account?How Do I Get a New Zip Card from ZipcarHow Do I Get a Refund Zipcar?
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hanvansc fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hanvansc
Jun 8th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 609 others
0 customers following this


GetHuman-hanvansc started working on this issue
Jun 8th, 2018 4:48am