I posted my home for sale just about * weeks ago. I have showings scheduled and I rece...
GetHuman5322681's customer service issue with Zillow from October 2020
5 views | 2823 similar | 0 following
Help with my Zillow issue
First: share to improve GetHuman5322681's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5322681's next move: talk to Zillow when they open.
Zillow's call center is closed now. We will send GetHuman5322681 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman5322681 may need:
Email address on the account, Phone number on the account, Property address, and Full name
The issue in GetHuman5322681's own words
I posted my home for sale just about * weeks ago. I have showings scheduled and I received a call today from one of the buyers saying that my listing is showing on Zillow as "off market" and he wondered if still for sale. Why is my listing showing this way? Since I can't reach customer service right away I had to re-list my home, which Zillow states can take up to ** hours. So - I may lose buyers! Several real estate agents have told me over the past * weeks that at times my listing doesn't show, or shows as "off market" or there are no photos showing with my listing. At first I thought they were just lying to try to get me to distrust Zillow and list with them. Now - I don't know what to think. Please let me know why my listing changed to "Off Market" by Zillow and how I can prevent this from happening again. Please don't email generic, pre-printed response, like Zillow did for my last question about why I cannot input my phone * in the "Contact Seller" form. This inability to do so is driving interested buyers to agents - costing me *% if they buy. I would obviously want buyers to be able to contact me directly. I get that posting Zillow is free, and that Zillow makes money by real estate agents advertising on Zillow. But if actions are being taken by Zillow to purposely thwart FSBO's and drive buyers to agents, that is very, very wrong and potentially class-action material. I can't get an answer from Zillow as to why I can't post my phone * in the contact form!!
GetHuman5322681 did not yet indicate what Zillow should do to make this right.
I have an issue with Zillow too
How GetHuman5322681 fixed the problem
We are waiting for GetHuman5322681 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Zillow customer problems.