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Our home's Zillow zestimate price has been plummeting, while our immediate neighbor's h...

GetHuman-mmgbs's customer service issue with Zillow from February 2020

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The issue in GetHuman-mmgbs's own words

Our home's Zillow zestimate price has been plummeting, while our immediate neighbor's homes are increasing in value. We have similar homes, similar property. The biggest difference is that WE have been improving & renovating ours & they have not. We have gut renovated the exterior, installed a new boiler & recently gut renovated several bathrooms, not to mention, we have a beautiful working fireplace & others, do not! What's up with this huge disparity & who is making these numbers up? Don't know what to make of this, especially after seeing similar properties sold for $***K more than what you have our house's estimated worth at. Kindly respond.

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