I decided to sell a rental house "*** E Dunn, Edwardsville, IL ***** without an agent u...

GetHuman2880248's customer service issue with Zillow from May 2019

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The issue in GetHuman2880248's own words
I decided to sell a rental house "*** E Dunn, Edwardsville, IL ***** without an agent using Zillow as my vehicle. Started a profile page. Not sure when in to this process but had to reclaim ownership of property for reasons I don't understand. I used my current business email "*****@***.com" to get the Zillow reclaim reply correspondence. Also, realized the email address showing on my profile page "*****@***.com" is an address I haven't used in many years. I then tried to change that address to my current business email "*****@***.com" and I get this response: (We're sorry, but the e-mail address you entered is already in use. Please enter a different e-mail address).*Bottom line, I want people to contact me with my current business email. What did I do to prevent Zillow from allowing me to use my current email address and what can I do to have one primary email address "*****@***.com"???? Can you help me, the hold up is preventing me from putting the house up for sale?
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Zillow

Customer service issue
Reported by GetHuman2880248
May 7th, 2019 - a mon ago
I have an issue with Zillow too
Not resolved
Seen by 5 customers so far
Similar issue to 11617 others
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Timeline
GetHuman2880248 started working on this issue
May 7th 3:59pm
GetHuman2880248 indicated the issue is not fixed yet.
May 7th 10:44pm
GetHuman2880248 indicated the issue is not fixed yet.
May 8th 7:02pm