When I listed, I got the phone call from you, but there was a problem when I entered th...

GetHuman-annieofa's customer service issue with Zillow from February 2019

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The issue in GetHuman-annieofa's own words
When I listed, I got the phone call from you, but there was a problem when I entered the property price, and I failed the phone call. So, I was surprised and glad when my house got listed anyway.*However, it is missing the main photo, and the photos I had taken by a professional. I have been trying to get into my ad to edit photos and add these back in. I cannot get in. The message I continually get is that my email is already in use, or that it is not the email that the ad was listed with. ******@***.com should be the one. I used it in **** when I joined zillow. There is also *****@***.com, a seldom-used address. I am not sure how that got into the mix. *I just changed my password today, since I got an error message on that as well. Strange, zillow let me use the error password to change to a new one. *I just really need to get into my ad! I am getting hundreds of views, but no contacts.
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Zillow

Customer service issue
Reported by GetHuman-annieofa
Feb 16th, 2019 - 8 mons ago
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GetHuman-annieofa started working on this issue
Feb 16th 5:50pm