i found a property Im interested in on zillow so called and was put in touch with one...

GetHuman-jbmount's customer service issue with Zillow from January 2019

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i found a property Im interested in on zillow so called and was put in touch with one of your agents in the area named Michele Holley. I made an offer on the property wich included an "ernest money" payment. ** days goes by without hearing from her. i sent several emails witch went unanswered untill that time. when she did finally answer she said she could'nt present the offer till I sent her the ernest money witch she assumed wold be a bank transfer to her personal account. I had been on the edge of my seat waiting for word and she hadn't even made the offer. I talked to a friend who was once a licensed agent and he told me that ernest money is never paid untill the offer is accepted. So what the **** is going on here. Now she won't return my emails at all. I don't want to report her. I just want to make an offer on a property. Is that so hard? Do you have another agent in the area? it's a cheap remote wilderness property in alaska so I can understand an agent not wanting to deal with me. A little help please. P.S. I have all the email communication if you'd like to see it.
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Customer service issue
Reported by GetHuman-jbmount
Jan 26th, 2019 - 3 mons ago
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GetHuman-jbmount started working on this issue
Jan 26th 5:54am