I really wish Soo had returned my emails! Would have been the professional way to beha...

GetHuman1903212's customer service issue with Zillow from January 2019

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The issue in GetHuman1903212's own words
I really wish Soo had returned my emails! Would have been the professional way to behave. I guess she is just more concerned about selling. Below you will find the emails we have sent. ***Well it looks like Zillow helped themselves to the additional $**** even though I specifically sail that nothing was signed and the authorization had not been signed. **Now I must ask myself who at Zillow do I speak to about this action that Zillow has done. Who do I need to speak with at Zillow or should I just contact our attorney. I know you said you were away, however you left a name for people to contact and we did. **Please reply to my email immediately so I know what’s going on with your outfit. **Bob***Sent from my iPhone**Begin forwarded message:**From: Robert Rudowski ******@***.com**Date: December **, **** at *:**:** PM EST*To: Soo Choi ******@***.com**Subject: RE: Please review PA Forward Promo**Good Afternoon Soo,* *Joanne and I hope that you had a very Merry Christmas and are getting ready for a Happy and Prosperous New Year!* *We are getting excited about the upcoming New Year and hope to keep Zillow in our plans for ****. We are looking forward to starting our Free Month in the Tampa market that we spoke of and it appears that for some reason they had given us the last two weeks of December as part of the free month we spoke of. I know that you know that none of us would accept the slowest two weeks of the year as part of your incentive program... I’m sure it was a mistake.* *So what we would like to have is to have the $***.** that Zillow took out of our account back in December placed back into our account, proceed with the free month in January and then and only if we see a substantial quantity of quality leads come our way we will proceed with the additional marketing plan of $**** per month for the Tampa Zip code to be taken out of our account in the beginning of February with our permission. * *This sound like a fair and reasonable plan, so if you could send us the revised contract with our terms we will then proceed.* *Thank you and we will be out of the area so the best and only way to communicate with us is via email.* *All the best,* *Bob* *Bob Rudowski*Sales Associate* *The SKI Team*Re*Max Realtec Group* ****-***-**** Cell****-***-**** Fax* * www.LivingTampaBay.com* *Living Tampa Bay Real Estate ** * * *From: Soo Choi ******@***.com* *Sent: Thursday, December **, **** *:** PM*To: Robert Rudowski ******@***.com**Subject: RE: Please review PA Forward Promo* *Yikes! I am sorry to hear that Bob. Please have Joanne call me if she is available and I hope you feel better soon.* *From: Robert Rudowski ******@***.com* *Sent: Thursday, December **, **** *:** AM*To: Soo Choi ******@***.com**Subject: Re: Please review PA Forward Promo* *Too much going on today. Will try for tomorrow, I will check with Joanne and see what her availability is. Closings Today and I have been having some health issues. *Sorry,* *Bob**Sent from my iPhone**On Dec **, ****, at **:** AM, Soo Choi ******@***.com* wrote:**Hey Bob,* *When would be a good time today to chat?* *From: Robert Rudowski ******@***.com* *Sent: Wednesday, December **, **** *:** AM*To: Soo Choi ******@***.com**Subject: Re: Please review PA Forward Promo* *We will try to call you later for some clarification on the start date. * *Bob **Sent from my iPhone**On Dec **, ****, at **:** AM, Soo Choi (via dotloop) ******@***.com* wrote:**Soo has shared a document with you for review.*dotloop* * * *document shared* *Soo has shared a document with you for loop:*Joanne & Bob Rudowski-a*Sf*******kjmbEAA* *VIEW DOCUMENT* * * * ** *Soo Choi*Zillow Sales Team* *IN LOOP* *Joanne & Bob Rudowski-a*Sf*******kjmbEAA* *dotloop logo* *The better way to get real estate deals done* *Millions of real estate professionals and clients trust dotloop to get deals done. Dotloop reduces complexity and increases security by replacing form creation, e-sign, and transaction management systems with a single end-to-end solution, while helping real estate professionals streamline their business with real-time visibility into their transactions.* **** Pete Rose Way, *th floor,*Cincinnati, OH ******Have questions? Call us at *(***)-DOTLOOP (***-****)
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Zillow

Customer service issue
Reported by GetHuman1903212
Jan 5th, 2019 - 4 mons ago
I have an issue with Zillow too
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GetHuman1903212 started working on this issue
Jan 5th 3:15pm