Hi. This is Marlene Graham at Tropics Real Estate in Naples Florida. **I've written a c...

GetHuman-mgrahamv's customer service issue with Zillow from November 2018

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The issue in GetHuman-mgrahamv's own words
Hi. This is Marlene Graham at Tropics Real Estate in Naples Florida. **I've written a couple of times very recently (though not in detail) with no response from anyone and for that reason my high-end customer is getting angry with me. She thinks I'm not trying. Can someone call me at ***-***-****? Or email me and please try to help me?**The address is *** **th Avenue South, Naples FL ***** **The issue is partly my fault, but because of that, and the way your platform accepts feeds, the information on Zillow is inaccurate and my customer who LOVES Zillow is sure this will be a major detriment to the sale of her home. I want to see if you can somehow help me with this since you record things on your property history site that other sites such as Realtor.com do not. **The issue is the indication that this property was taken off the market in November. We actually took it off the Naples MLS in July with the intentions of freshening it up for listing it this weekend or early next week. We even remodeled it in that time period. Unfortunately when we do so, despite the fact it will show up on the Naples MLS as a new listing off the market since July, on Zillow it will show that we took it off the market only a few days ago and then put it right back on. I know that may not seem a big issue, but my * million dollar customer loves Zillow, checks it constantly, especially now and thinks everyone on the planet lives and breathes by it. :) And therein lies the issue. **After talking with a nice rep at Realtor.com about correcting their inaccurate info (though fortunately they don't list the dates when properties are taken of the market on property history), we finally got to the bottom of all this. The issue is that in trying to help with her home sale earlier this year, I latently put her listing on the Marco Island MLS in February, long after the initial listing was started on the Naples MLS. I completely forgot about that and when I took it off the Naples MLS site, it showed off the market with you and everyone else. So we were fine. No worries. Everyone was happy. But then it suddenly popped back up as on the market a month or so later on Realtor.com and Zillow (apparently suddenly switching to a feed from Marco) and my seller saw it. The problem is, that both MLS listing feeds (Naples and Marco) merged and became one and it looked like the property has been on the market for a year or more. For Realtor.com that is not an issue because once we relist it, it will show as new on the market and it won't show up as recently taken off the market. (In addition they are trying to help me with temporary property history suppression since there is a long property history there with other Realtors and rentals from years ago, some of which is not accurate.)**As for Zillow, I really implore you to at least take off the recent "property off the market date" which I believe was ******** because even though I inadvertently contributed to that, -- with the merging of both MLS listings as one, and no differentiation between separate listings on two different MLS systems, this is going to be hugely detrimental to us as we enter our season and relist the property for sale. Had there not been a break on Zillow between it going off the market with the Naples MLS and re-emerging with the overlooked Marco listing, I would have realized months ago there was an issue with another feed and resolved it. But since it popped off for a month or so, it threw me for a loop. **Please can you see what you can do for me in this regard? FYI I used Zillow as an agent years ago and spent thousands of dollars. I had to go off for awhile because of financial reasons, but hopefully with be able to return within the next year, maybe once I make this sale. :) So again please help me with this issue. **Thank you **Marlene Graham

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Zillow

Customer service issue
Reported by GetHuman-mgrahamv
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 5663 others
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GetHuman-mgrahamv started working on this issue
Nov 9th, 2018 2:14pm