Zillow Customer Service Issues

This is my third attempt to contact you. If I do not hear back, my attorney will be notified. September 06, 2:35 PM PDT To whom it may concern: I am requesting an immediate retraction of a pre-foreclosure listing on your website for the property located at [redacted] New Melones Circle, Discovery Bay, CA [redacted]. I possess the Notice of Recession if needed. Please contact the attorney firm for verification of this request at: Zieve, Brodnax & Steele LLP 30 Corporate Park #[redacted] Irvine, CA [redacted] Phone: [redacted] Fax: [redacted] Ask for Sarah Griffin, legal assistant. Your prompt attention to this matter is crucial. Kindly confirm via email once the property has been removed from your website. Best regards, R. Duran

As the property owner and manager, I recently listed [redacted] Mira Mar Avenue, Long Beach, CA on Zillow for rent. The listing contains inaccuracies due to the property being two properties on one lot. For clarification, I am renting the front property, [redacted] Mira Mar, while the back property, [redacted] 1/2 Mira Mar, is currently occupied. To update the listing for [redacted] Mira Mar, I need the following corrections made: - Last remodel year: [redacted] (not [redacted]). - Stories: 1 (not 2). - Room count: 6 (not 10). - Unit count: 1 (not 2). - Remove "Master Bath" from room types. - Parking: Offstreet, detached garage (not attached), 1 space (not 5 spaces, delete garage square footage).

Subject: Issue with Listing Visibility on Zillow Hello, I am reaching out regarding an ongoing issue with my lease listing not appearing on Zillow. Despite being listed on the MLS last Saturday, it has yet to show up on Zillow. While other real estate websites like Trulia have displayed it, Zillow seems to have missed it completely. This is frustrating as I am trying to attract prospective tenants and provide a smooth experience, which seems impossible without proper visibility on such a popular platform. I would appreciate a prompt resolution to this matter. Can someone please look into this and ensure my listing is correctly displayed on Zillow? Your assistance is greatly needed. Thank you, Jeff D.

I need your help regarding my property’s listing. My house at [redacted] County Route 22, Altmar, New York [redacted], is incorrectly marked for possible foreclosure. I have a small home equity loan with Empower Federal Credit Union, and I am consistently on time with my payments. Given the tight-knit nature of our community, having my property listed incorrectly can have severe repercussions for myself and my family. Kindly remove my property listing promptly. To verify the loan's status, you can contact Empower Federal Credit Union at 1-[redacted]. My name is Donald M Race. Your swift action on this matter is essential to avoid legal implications. Thank you for your attention to this urgent matter. Don

Dear Zillow, We, Scott and Helen Sisk, residents of [redacted] Bartlett Drive, Madison, CT [redacted], are deeply troubled and dismayed that our financial troubles have been disclosed without our consent. As responsible homeowners, we believe that we should have the right to decide whether or not details about a potential foreclosure are shared. It is distressing to see negative and sensitive information about our private property being made public. Our 16-year-old son's three surgeries, mounting medical bills, and my husband's reduced income due to company cuts have put us in a challenging position. We are in the midst of negotiations with our mortgage lender to modify our loan agreement, but we are hindered by the requirement to default first. The added strain of our child's health issues and financial woes is overwhelming. The unwarranted attention, breach of privacy, and inappropriate inquiries from strangers, including real estate agents, have only added to our distress. We kindly request the immediate removal of the "PRE-FORECLOSURE" label on our property. A prompt response confirming this change by 9:30 am on Monday would be greatly appreciated. Thank you, Scott & Helen Sisk

I listed my house for rent four years ago. Recently, I tried to re-list it for sale by owner but encountered issues with Zillow. Despite inputting all the information to list it for sale, I haven't received the expected call from Zillow within 72 hours. The property is located at [redacted] E. 3rd St Florence N.J. When searching on Zillow, it still shows up as "for rent" when it should be "for sale." I set the selling price as $[redacted],[redacted], uploaded new photos, and even added an open house date that has already passed. I am hoping it will be fixed before my next open house on September 16, [redacted], as I want the listing to be for sale only. I keep receiving emails promising a call from Zillow, but no one contacts me. If you can assist, please reach out to me at [redacted].

I am having trouble receiving responses on rental listings in two popular neighborhoods in Denver and Centennial, Colorado. For the Centennial, CO listing, I received a denial notification. A customer service representative mentioned that I did not include the address, which caused the issue. After they said they fixed it and provided a link, it directed me to a house in California instead. I urgently need assistance to correct these listings promptly. Please contact me at ldina@[redacted] or [redacted]. I won't be able to check my email until later tonight but will be available tomorrow morning. I appreciate any help with this matter.

I received two different emails from you recently confirming my Zestimate of $[redacted],[redacted] for my property at 86 Bison Trail, [redacted]. However, when my listing was transferred, it was changed to 86 Bison Trl, [redacted], causing my Zestimate to drop by over $40,[redacted]. My asking price based on the location and comparable properties is $[redacted],[redacted]. This error is impacting the perceived value of my home and hindering the sale process. Please correct this mistake promptly on your website. Otherwise, I may have to seek legal assistance to rectify the situation. I possess the emails you sent me as evidence but I am unable to reply with attachments to address this issue.

I recently received a great review from a client on Zillow, Facebook, and Google. While she managed to edit the reviews on Google and Facebook to include my last name, she is currently unable to edit the review on Zillow. I believe she may not be available today, and I need the review to be updated before closing. It would be greatly appreciated if you could promptly add my last name, Peters, after the initial mention of my first name in the review on Zillow. These reviews are vital for my career and closing process. Thank you for your assistance in making this adjustment quickly.

Hello! I am getting ready to list my property in the next two weeks, and I wanted to update the details of my house to ensure accuracy in the listing. I included a paragraph about why I love my home, made changes to the structure, fixtures, and appliances. However, after adding this information, my property value decreased from $[redacted],[redacted] to $[redacted],[redacted]. To rectify this, I attempted to remove the added details, but my property value dropped by another $10,[redacted]. I kindly request that all the additional information be cleared from the system and the zestimate value be restored to its original amount of $[redacted],[redacted]. For any further assistance, please contact me via email at [redacted] or phone at [redacted]. Thank you.

My property at 48 Candlewood Path, Dix Hills, NY [redacted] was relisted on September 7th after the previous listing on Zillow expired on September 2nd. The new listing includes updated photos and a new price. However, Zillow is still showing the property as if the old listing continued for [redacted] days with the old photos and price. This is causing confusion for potential buyers. Our agency has reached out multiple times, but the issue has not been resolved. Please update the listing to reflect the accurate information promptly. You can reach us at [redacted] or email us at [redacted] We appreciate your prompt attention to this matter. Thank you, Neil Berger.

My house is listed with Network Real Estate in Monticello, Indiana. The picture on Zillow shows the incorrect property for aerial and lake views. Our house is a custom-built brick home with [redacted] SF, not the smaller cottage/mobile home next door. The price listed is for the wrong property; ours is worth $[redacted],[redacted], as indicated by our assessment, taxes, and insurance. Please update the details in your listing to reflect the accurate information as the current mismatch is deterring potential buyers. I appreciate your prompt attention to this matter to facilitate the sale of our property. Feel free to reach out if you need further clarification. Thank you for your assistance.

I have been using the same email address since [redacted] ([redacted]). Recently, when I tried to list my house as "For Sale By Owner," another house was added to my account without my permission. Fearing fraud, I deleted my account. I kindly request the reactivation of my email account so I can login to Zillow again. As an 80-year-old, changing email addresses is challenging for me. Your help in reactivating my email would be greatly appreciated. Thank you.

I have been requesting to remove the listing for [redacted] N. Rush Creek Rd., Salem, IN, [redacted] on Zillow multiple times. Despite my efforts, the listing remains active. I attempted to edit the post to no avail, as it seems only an agent can make changes, which is puzzling as we listed the property as For Sale by Owner intentionally. I have tried contacting Zillow through calls and texts without any response, causing significant frustration. If necessary, we are willing to involve an attorney to resolve this issue promptly. Please remove the post for [redacted] N. Rush Creek Rd., Salem, IN, [redacted] at the earliest. Thank you.

Thank you for taking the time to read my message. I would like to express my gratitude for all the work you do to support small landlords like myself. I had previously listed a rental unit at [redacted] S. Plymouth Ct., Chicago, IL [redacted] on Zillow, and had been receiving messages from Trulia and Hotpads. My listing is priced at $[redacted] (possibly changing to $[redacted] soon), with a night view as the first picture. However, since reposting my ad in August, I have noticed a decline in messages from Trulia, and I no longer receive any messages from Hotpads. It appears that on Trulia, my listing may not be showing up in searches due to other units from the same address taking precedence. When searching for my rental unit using specific keywords like "[redacted] S. Plymouth Ct., rentals" on Hotpads, I couldn't find my listing anymore, and instead, another unit from the same address is being displayed at a higher price of $[redacted] with a different ad. I am hopeful that by addressing this issue, my listing will once again be visible on both Hotpads and Trulia, and potential renters will be able to contact me. Thank you for your assistance with this matter. If necessary, my unit number is Unit [redacted], although I never encountered this issue in the past when using the address alone. I appreciate your hard work and support.

I have noticed an error in the Zestimate algorithm for my property at [redacted] NE 22nd Terrace, Fort Lauderdale. The Zestimate for my house is significantly lower than surrounding properties, even though the houses nearby are older and smaller. The Zestimate is around $350k while other similar houses are valued over $600k. The previous sale price seems to be the cause of this discrepancy. My house is currently listed for sale at $669k, so I believe the Zestimate should be closer to that value. This is not just a normal fluctuation as the Zestimate is half the value of other properties in the neighborhood. Please review and adjust this error accordingly.

I recently listed my home and property at [redacted] Dick Jones Road, Hayesville, N.C. However, it appears that in the public view, the listing status is incorrect, showing as "off the market." I had to clarify in the description to let potential buyers know it's not the case. I have no idea why this happened as it has always been available. Please correct this error as I can't remove it myself. Thank you for your assistance. - Barbara J.

I recently purchased a property and am curious if it's possible to keep the sold price private. I've noticed other homes just show "SOLD" without the price. Please advise if this information can be kept only for me. Additionally, the listing still has the previous seller's photos. Could you inform me how long these images will remain or if they can be removed?

I spoke with a representative about my property three weeks ago, and they mentioned they would follow up. My home has been undervalued by at least $20,[redacted]. Compared to other houses in my area, our home is well-maintained with a pool, unlike some properties with unkempt yards. I explained that as a [redacted]% disabled veteran, I don't pay property tax. Despite this, the issue remains unresolved. Please address this promptly. Property location: [redacted] Farrington Drive, Merritt Island, FL [redacted]. Contact me at [redacted] or email at [redacted] - Glen C. L.

I am the owner of [redacted] Compton Court in Charlotte, NC. There is a posting of "Make Me Move" that I did not authorize. When I tried to change it, I received a message saying I was not authorized. This is my house, and I want it taken off. The information on the posting is incorrect, the neighborhood is Beverly Crest, and it needs to be corrected today, not in 3 days. I will hold you liable for any issues caused by this mistake. Below is a copy of the tax record. Please take care of this immediately. Copy of Tax Record: Parcel Information Parcel ID: [redacted]8 Owner(s) Owner Name: Kevin G. Keating Mailing Address: [redacted] Compton Ct City/State: Charlotte, NC [redacted]