Before contacting them, items GetHuman-jjmsisso may need:
Email address on the account, Phone number on the account, Property address, and Full name
The issue in GetHuman-jjmsisso's own words
I received a text from Zillow about a lead that was interested in a property that I promoted on Facebook. The only way I could obtain the client's email and phone number was to pay $**.** (or something like that) through PayPal. I thought it was worth a try, so I paid it, and have received no additional information. Now when I tap on the link, it just takes me to the Zillow home page. I need to know if this is legitimate, or a scam, and how I can obtain the client's contact information so I can follow up with her.
GetHuman-jjmsisso did not yet indicate what Zillow should do to make this right.
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