Agent is unable to access their client's review

GetHuman1043383's customer service issue with Zillow from August 2018

Help with my Zillow issue
The issue in GetHuman1043383's own words
Hello,**I am a Marketing Specialist for a Realtor and I am trying to help an agent with their reviews. One of their clients has contacted us and said they put in a review which we never saw. We asked her to try again and still we see nothing. **It has been over a week so it should be up by now. Can you please check to see if was rejected or in moderation, or if there is a tech issue we are unable to see.**I would appreciate any and all help.**Thank you
GetHuman1043383 did not yet indicate what Zillow should do to make this right.
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Zillow

Customer service issue
Reported by GetHuman1043383
Aug 27th, 2018 - 4 mons ago
I have an issue with Zillow too
Fixed
Seen by 12 customers so far
Similar issue to 3648 others
0 customers following this
Items needed
Email address on the account
Phone number on the account
Property address
Full name
Timeline
GetHuman1043383 started working on this issue
Aug 27th 8:03pm
GetHuman1043383 indicated the issue is not fixed yet.
Aug 28th 1:15am
GetHuman1043383 indicated the issue is not fixed yet.
Aug 28th 1:16am
GetHuman1043383 indicated the issue is not fixed yet.
Aug 28th 9:11pm
GetHuman1043383 indicated the issue is not fixed yet.
Aug 30th 10:06pm