I HAVE BEEN WAITING MONTHS FOR A REFUND. MY CC WAS INCORRECTLY CHARGED. I WAS TOLD A REFUND WAS APPROVED AND WILL BE GETTING THE MONEY BACK

GetHuman1020521's customer service issue with Zillow from August 2018

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The issue in GetHuman1020521's own words
I have not been able to get in contact with Aaron Mackey he has not answered my calls. I even called Zillow help team and they were sending Aaron a message to contact us. Still no response from him *I have still not received the refund that was approved I was told three weeks and that was over two months ago. Please give me an update as I cannot and will not contemplate utilizing Zillow services until this is resolved. Also when I called the ***-***-**** it says we dont have account. *My number is ***-***-****. *Thank you
I WILL NOT USE ZILLOW OR RECOMMEND ZILLOW TO ANYONE.
I WANT THE MONEY BACK THAT WAS ALREADY APPROVED BY THE BILLING DEPT.
I HAVE SPOKEN WITH AARON MACKEY WHO AT FIRST WAS VERY HELPFUL. NOW I HAVE CALLED HIM NUMEROUS TIMES LEFT MESSAGES WITH NO REPLY FROM HIM.
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Zillow

Customer service issue
Reported by GetHuman1020521
Aug 21st, 2018 - 3 mons ago
I have an issue with Zillow too
Fixed
Seen by 6 customers so far
Similar issue to 3443 others
0 customers following this
Items needed
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Timeline
GetHuman1020521 started working on this issue
Aug 21st 8:57pm
GetHuman1020521 indicated the issue is not fixed yet.
Aug 21st 8:58pm
GetHuman1020521 indicated the issue is not fixed yet.
Aug 21st 11:39pm
GetHuman1020521 indicated the issue is not fixed yet.
Aug 23rd 1:05pm
GetHuman1020521 indicated the issue is not fixed yet.
Aug 23rd 1:23pm
GetHuman1020521 indicated the issue is not fixed yet.
Aug 27th 2:23pm