Zillow tells me I'm not the owner of my property!

GetHuman-silvervi's customer service issue with Zillow from June 2018

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The issue in GetHuman-silvervi's own words
I try to edit and it tells me it is not my listing! I have the leasing manager's name and email address for contact info. on the listing, but he is not the owner, I am! HELP!!! ... I am the owner of ** Lyford Drive, Tiburon CA. I am trying to rent it. The rental information is all there and correct and working. I wanted to go in after the fact and edit the Zestimate which is incorrect as it was based on the sale of my brother's half of the property minus what was owed, rather than the actual value which I had from appraisal. I try to edit and it tells me it is not my listing! I have the leasing manager's name and email address for contact info. on the listing, but he is not the owner, I am! HELP!!! I called you guys and left a voice mail today but no one called me back! HELP!!!
i want access to my listing!
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Zillow

Customer service issue
Reported by GetHuman-silvervi
Jun 26th, 2018 - 5 mons ago
I have an issue with Zillow too
Fixed
Seen by 8 customers so far
Similar issue to 1881 others
0 customers following this
Items needed
Email address on the account
Phone number on the account
Property address
Full name
Timeline
GetHuman-silvervi started working on this issue
Jun 26th 12:25am
GetHuman-silvervi indicated the issue is not fixed yet.
Jun 26th 1:31am
GetHuman-silvervi indicated the issue is not fixed yet.
Jun 26th 1:32am
GetHuman-silvervi indicated the issue is not fixed yet.
Jun 27th 1:38am
GetHuman-silvervi indicated the issue is not fixed yet.
Jun 27th 1:39am