There is a discrepancy between what the company promised and what was delivered. I boug...
GetHuman718662's customer service issue with Zenni Optical from May 2018
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The issue in GetHuman718662's own words
There is a discrepancy between what the company promised and what was delivered. I bought glasses for $** and my refund was $**. What happened to the $** dollars?**The glasses were in terrible shape, they were bent, and I could not see through them and they kept falling off my face... They were such bad quality that in less than a few weeks, they loosened up and no longer fit my face. I was told by customer service that I can get half my money back in cash or I can get the money back and try a new pair. Here is the email:*"We issued a store credit to your Zenni account for:*$**.**" on ******The email on: *Says:*We are sorry for any inconvenience that caused to you. After checking with our supervisor, you can return the glasses for full store credit at $**.** as an exception. This credit will be issued back to your Zenni Optical account, once we have received and processed the order. We will email you the confirmation once this is done.**Did they forget that they promised me **.** back? **I expect a company to keep its promises. I was hoping to get the refund because I found a nice pair of glasses, and I would like to get them as soon as possible.**Thank you for you help,*Angela Hontau*email: *****@***.com
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