There is a discrepancy between what the company promised and what was delivered. I boug...

GetHuman718662's customer service issue with Zenni Optical from May 2018

4 views
 | 
162 similar
 | 
0 following
Help with my Zenni Optical issue
First: share to improve GetHuman718662's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman718662's next move: talk to Zenni Optical when they open.
Zenni Optical's call center is closed now. We will send GetHuman718662 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman718662 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman718662's own words
There is a discrepancy between what the company promised and what was delivered. I bought glasses for $** and my refund was $**. What happened to the $** dollars?**The glasses were in terrible shape, they were bent, and I could not see through them and they kept falling off my face... They were such bad quality that in less than a few weeks, they loosened up and no longer fit my face. I was told by customer service that I can get half my money back in cash or I can get the money back and try a new pair. Here is the email:*"We issued a store credit to your Zenni account for:*$**.**" on ******The email on: *Says:*We are sorry for any inconvenience that caused to you. After checking with our supervisor, you can return the glasses for full store credit at $**.** as an exception. This credit will be issued back to your Zenni Optical account, once we have received and processed the order. We will email you the confirmation once this is done.**Did they forget that they promised me **.** back? **I expect a company to keep its promises. I was hoping to get the refund because I found a nice pair of glasses, and I would like to get them as soon as possible.**Thank you for you help,*Angela Hontau*email: *****@***.com
GetHuman718662 did not yet indicate what Zenni Optical should do to make this right.
I have an issue with Zenni Optical too
How GetHuman718662 fixed the problem
We are waiting for GetHuman718662 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zenni Optical's attention and get better help faster. Tap below to get started.
Having Zenni Optical issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zenni Optical email you?
This email address isn't valid
Follow this issue
See how GetHuman718662 fixes it.
This email address isn't valid

Zenni Optical

Customer service issue
Reported by GetHuman718662
May 25th, 2018 - 6 mons ago
I have an issue with Zenni Optical too
Not resolved
Seen by 4 customers so far
Similar issue to 162 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman718662 started working on this issue
May 25th 6:47pm