I want to purchase Summerset!

GetHuman-kccas's customer service issue with Zenimax from September 2018

Help with my Zenimax issue
The issue in GetHuman-kccas's own words
I checked everything on my email account that could block it ... this in concerning Elder Scrolls Online**I am trying to access my account to purchase the Summerset edition to ESO. It is asking for an authentication code that they claim to have sent to my e-mail address. I am not getting that code although I am still getting promotion emails from them (last one on Sept **th). The last authentication code I received was on July **.**I have tried to put in a ticket to support in regards to this issue making sure all fields are filled. I have tried to change my email address to fix this problem. All tickets I try to send will not let me hit the submit button. I am incredibly frustrated. Please Help!**I would like to be able to access my account and be able to purchase Summerset. Either fix your support page so I can submit my problem or fix it so I can get my authentication code or make it easier for me to contact someone to fix this.
Because I get the promotion emails it would seem that they should have access to send the codes too
I just want access to my account
I promote the game to my friends and am a leader to a guild.
see above. I will give specific details about my account, username, etc when I have contact with a real person.
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Zenimax

Elder Scrolls Onlime
Customer service issue
Reported by GetHuman-kccas
Sep 20th, 2018 - 6 mons ago
I have an issue with Zenimax too
Fixed
Seen by 7 customers so far
Similar issue to 61 others
0 customers following this
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Timeline
GetHuman-kccas started working on this issue
Sep 20th, 2018 6:18pm
GetHuman-kccas indicated the issue is not fixed yet.
Sep 21st, 2018 10:09pm
GetHuman-kccas indicated the issue is not fixed yet.
Sep 21st, 2018 10:11pm
GetHuman-kccas indicated the issue is not fixed yet.
Sep 21st, 2018 10:11pm