I recently ordered * weighted blankets from Simple Sleep, Zendesk is their customer ser...

GetHuman-njzipric's customer service issue with Zendesk from December 2019

Help with my Zendesk issue
The issue in GetHuman-njzipric's own words
I recently ordered * weighted blankets from Simple Sleep, Zendesk is their customer service support. My card was charged Dec ***I realized my email was incorrect on the order info, hadn't received a confirmation email.* I had sent info to the Help*goldbutton at zendesk to ask what the status of my order was and advise my email was incorrect.*I have since sent * or * messages and email to their support desk with no response and they claim to respond within ** hours.* I want to know the status of this order. If I do not receive a response I will reverse this charge . The phone number related to the charge is a law firm out of BC and the company I ordered is out of ON. doesnt make sense

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Customer service issue
Reported by GetHuman-njzipric
Dec 18th, 2019 - 10 months ago
Seen by 2 customers so far
Similar issue to 125 others
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GetHuman-njzipric started working on this issue
Dec 18th, 2019 6:14pm
GetHuman-njzipric confirmed the issue is fixed. Hooray!
Dec 18th, 2019 10:29pm