Customer Service*I sent for two pairs of trousers in different sizes a few weeks ago. W...

GetHuman-cchalk's customer service issue with Zara from October 2020

18 views | 318 similar | 0 following
Help with my Zara issue
Next: our robot will wait on hold for GetHuman-cchalk to get a Zara rep on the line!
Always use the GetHuman Phone to call Zara. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-cchalk's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-cchalk's own words
Customer Service*I sent for two pairs of trousers in different sizes a few weeks ago. When I decided which pair to keep I went back to my local Zara in Bluewater nr. Greenhithe Kent to return them.The shop to my surprise was closed for refurbishment. I then went back four times in the next four weeks only to find that the position was still the same. I also made those journeys only for the purpose of returning the item. As some time had now passed and I was getting worried about this return I did ring and speak to someone.*They said that I would here from the relevant department in the next day or two. I have not heard , so this is why I am sending this e-mail.*Please can someone help me with this problem. How do I go about sending this back to you, I know that by now they are one or two days past the return date but I do not feel that that is my fault. I have never had to send back a return by post, so I did not think about doing it this way. I normally just go to the store which is only about ten mins.*from where I live.*I am not sure if the store is going to open again at all. *So please can you see that I did all I could to return the item in the way that I would normally do.*Thanking you in advance.*A.C.Chalk

GetHuman-cchalk did not yet indicate what Zara should do to make this right.

How GetHuman-cchalk fixed the problem

We are waiting for GetHuman-cchalk to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Zara customer problems.
How Do I Return Something to Zara?How Do I Get a Refund for a Gift Card from Zara?How Do I Recover a Lost Zara Package?
Do you have a customer issue as well?
We can help you get Zara's attention and get better help faster. Tap below to get started.
Having Zara issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cchalk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cchalk
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 318 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-cchalk started working on this issue
Oct 3rd, 2020 10:56am