Customer Service*I sent for two pairs of trousers in different sizes a few weeks ago. W...

GetHuman-cchalk's customer service issue with Zara from October 2020

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The issue in GetHuman-cchalk's own words
Customer Service*I sent for two pairs of trousers in different sizes a few weeks ago. When I decided which pair to keep I went back to my local Zara in Bluewater nr. Greenhithe Kent to return them.The shop to my surprise was closed for refurbishment. I then went back four times in the next four weeks only to find that the position was still the same. I also made those journeys only for the purpose of returning the item. As some time had now passed and I was getting worried about this return I did ring and speak to someone.*They said that I would here from the relevant department in the next day or two. I have not heard , so this is why I am sending this e-mail.*Please can someone help me with this problem. How do I go about sending this back to you, I know that by now they are one or two days past the return date but I do not feel that that is my fault. I have never had to send back a return by post, so I did not think about doing it this way. I normally just go to the store which is only about ten mins.*from where I live.*I am not sure if the store is going to open again at all. *So please can you see that I did all I could to return the item in the way that I would normally do.*Thanking you in advance.*A.C.Chalk

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Zara

Customer service issue
Reported by GetHuman-cchalk
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 318 others
0 customers following this
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Timeline

GetHuman-cchalk started working on this issue
Oct 3rd, 2020 10:56am