I ordered three shirts from Zara for my husband. We received them and one fit and the...
GetHuman-thornbru's customer service issue with Zara from May 2019
Help with my Zara issue
First: share to improve GetHuman-thornbru's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-thornbru may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-thornbru's own words
I ordered three shirts from Zara for my husband. We received them and one fit and the other two were too small. There was not return label provided and the exchange part of the website was not working properly so I called customer service to work out exchange. The CS rep told me he was unable to do an exchange. He said what I should do is purchase the two shirts in the right size and then send back other two as a return. I had put them right back in the package after husband tried them on. They also still had the tags on them. They immediately returned them and said they were not returnable because they were worn and they smelled like cigar. Neither is the case and I am very angry about this. Both shirts are perfectly fine. They were most certainly NOT worn and they do not smell of anything. I am upset for two main reasons, they could not*did not process as an exhange. And they are now trying to get out of refund by saying they are not returnable. Also, all of this was done within the matter of a couple of days. I want them to take shirts back and give me my refund. I will likely file complaint with BBB. I can't even get anyone to talk to about this. Also researching other ways of filing formal complaint against Zara and I am not against contacting attorney to take this even further.
GetHuman-thornbru did not yet indicate what Zara should do to make this right.
I have an issue with Zara too
How GetHuman-thornbru fixed the problem
We are waiting for GetHuman-thornbru to fix the problem and share the solution with the rest of us customers.
Please help with my Zara issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Zara's attention and get better help faster. Tap below to get started.
Having Zara issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Customer service issue
Reported by GetHuman-thornbru
May 20th, 2019 - 2 years ago
I have an issue with Zara too
Seen by 8 customers so far
Similar issue to 756 others
0 customers following this
GetHuman-thornbru started working on this issue
May 20th, 2019 4:02pm
Paying Too Much for Your Plan?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.