I'm from Bosnia and I usually buy in Zara shop in Sarajevo. We have * family members an...
GetHuman-dobrinak's customer service issue with Zara from January 2019
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The issue in GetHuman-dobrinak's own words
I'm from Bosnia and I usually buy in Zara shop in Sarajevo. We have * family members and our purchases are not unimportant. Last month we bought clothes for *** euros in your store and I think it's not bad. *Anyway, I write to you to inform you that in your stores the employees are very unpleasant. The rules in your stores in Sarajevo are outragious and from my point of view, these rules treat Bosnians peoples as downgrading habitants of the world.*In this mail I will be short and I will only tell you about the last insult we had in your store today . But I'll start from the beginning. Monday I bought a jacket for my little girl, **-** years old. Arrived at home we realized that the jacket is small. The saleswoman in your shop told us that there is only one more jacket of **-** year old and she will arrive in Sarajevo today at ** o'clock in the morning. As I am working I asked if she could keep it until * pm and I would come right after my work. She told me that reservations at Zara are not possible because at Zara you do not that (!?). For others shops at Sarajevo it is not a problem...*I manage that and I send my son today at ** o'clock but at the cash desk your saleswomen tears the jacket. She asks if he wants to buy it like this and at the request of my son if he will have a deduction because of that she says that Zara does not give a deduction and it will sell like that (!?). So, you sell to people damage cloths?*After contacting the manager of the store she gives him back the money because she "already porcessed the command by the computer" (?!) She did not want to return the jacket that we bought Monday (!?) because "MAYBE", another jacket of this size will arrive to the store on Saturday and we have to call Friday night to check. If it is yes we must be AGAIN on Saturday morning at ** am at the store to buy it again and pray to God that she will not not tear again.*Tell me:*Who do you think you are?*Do you know that social networks are available to us in Bosnia too and that advertising on forums * blogs * FB, ect maybe negative?*Is it possible that you allow yourself to treat anyone this way? You're not the only store in Sarajevo and I'm sure I'll do my best to talk about you, your rules and your employees on social networks.*I spend my money where I feel nice and agreable and your shop is not a place like that.
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