This is regarding the Zara order ************ that I reported as NOT completely receive...

GetHuman-banachr's customer service issue with Zara from January 2019

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The issue in GetHuman-banachr's own words
This is regarding the Zara order ************ that I reported as NOT completely received (* boxes missing, * box was only delivered)on ********** although it's showing as delivered by On Trak that day. I called Zara to report it on ********** and had a claim number ********* requesting for refund for the missing * boxes then after * weeks they are denying my refund saying that if one box is reported as delivered by On Trak all * should be have been delivered and if they are lost*stolen, they don’t care… The order is worth $***.** and I really would like to get the refund for the items missing. I only received * item (Textured Coat in Olive green) in * box. I can't even talk to a person from the head office that could help me. It's really frustrating and I feel so wronged. Please help.
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Customer service issue
Reported by GetHuman-banachr
Jan 15th, 2019 - 9 mons ago
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Jan 15th 9:21pm