To,**The Zara Manager (Deira City Center Store)*Date: ************Subject: Customer Ser...

GetHuman1721646's customer service issue with Zara from December 2018

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The issue in GetHuman1721646's own words
To,**The Zara Manager (Deira City Center Store)*Date: ************Subject: Customer Service Compliant**Dear Sir* Ma’am,**I have been a loyal customer of your stores in Burjuman, Deira city Center and Dubai festival city for the past * years. However, I am writing to file a complaint against Mr. Fred who is working as a Cashier ( Nationality-Philippines) in your Deira City center Store.**I had visited your DCC store on ********** and the disrespectful and arrogant behavior of Mr. Fred has forced me to write an official complaint against him. As we were billing for our purchases at the Cashier, I found a Dhiram coin near me at the billing desk and handed over the same to the cashier (Mr. Fred) as a responsibility. Upon which we were shocked to hear Mr. Fred’s rude, dominating and disruptive reply stating “YOU TAKE IT”. My calm reply to him “WHY WOULD I TAKE IT”. Mr. Fred annoyingly reply “YOU TAKE IT IF YOU WANT” which was humiliating and disrespectful in midst of other customers in the queue. Upon insisting, I advised “WHY DON’T YOU REPORT THE SAME TO YOUR MANAGEMNT BY LODGING IT AS IN LOST AND FOUND IN YOUR SYSTEM”. Thereafter he screeches the coin towards and enters something in the system and leaves for a break (Mr. Dave (Cashier) was a witness to the incident. This is not the way to treat the clients and I strongly protest it.**I would request you to kindly provide Mr. Fred training in ethical and basic manners.**I have been visiting your stores for many years and had never had complaints nor such an experience* behavior from your previous staff. Kindly pay attention to my compliant take appropriate action as this kind of insulting behavior is not at all acceptable.**Regards,*WILSILA *Email: *****@***.com*Contact: *************
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Zara

Customer service issue
Reported by GetHuman1721646
Dec 9th, 2018 - 5 mons ago
I have an issue with Zara too
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Timeline
GetHuman1721646 started working on this issue
Dec 9th, 2018 9:07am