I bought a zara coat just last week. I washed it once and it rips apart completely. It...

GetHuman-mevfunny's customer service issue with Zara from December 2018

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The issue in GetHuman-mevfunny's own words
I bought a zara coat just last week. I washed it once and it rips apart completely. It is totally not wearable now even though I haven’t worn it and only washed it once. The coat itself worth $***. It is quite expensive and the fact that I can never wear is kind of disturbing. I think the product’s quality is the main problem here. Maybe the coat was defective because the damage is so severe with only one wash. Is it possible to do exchange or is there any other solution for my problem?
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Zara

Customer service issue
Reported by GetHuman-mevfunny
Dec 2nd, 2018 - 6 mons ago
I have an issue with Zara too
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Seen by 9 customers so far
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GetHuman-mevfunny started working on this issue
Dec 2nd, 2018 2:30am