I was in one of your locations in NYC *th avenue and ** nd Street . I bought a pair of...
GetHuman-silvahox's customer service issue with Zara from November 2018
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I was in one of your locations in NYC *th avenue and ** nd Street . I bought a pair of boots that were my number :european ** and US * but the design of the shoe and the model ended up hurting my feet so i requested to return them . Obviously i loved the shoes and i have been buying at Zara for years , i am a Zara fanatic in every meaning . I wore them twice but they still hurt so i had no other choice but to return them . The manager a young lady at that location told me she couldn't do anything about that since i wore them and i replied that i couldn't keep shoes that hurt me and end up buying another pair for ***$ i just needed an exchange for the right number because i liked the boots and wanted to keep them . The shoes had no scratchs and looked perfect . She gave me a hard time saying there was nothing she could do when obviously she could because i wasn't asking to exchange them because i didn't like the colour i asked because the number the boots were quoting wasn't right and that's understandable . Sometimes different shoes have different numbers . I had to walk ** blocks in the cold to go the other location on *th avenue and ** rd Street where the kind manager there returned my shoes apologizing and claiming there were not scratches on the shoes and even if there were it wasn't my fault . I honestly will never shop or ask for help at the location at **nd Street and i felt pretty upset because i have been a Zara customer for years and i shop there at least twice a month !
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