My husband and I bought a ring and a watch November of ****. As of today ******* I hav...

GetHuman4048308's Complaint issue with Zales.com from December 2019

Help with my Zales.com issue
First: share to improve GetHuman4048308's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4048308 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4048308's own words
My husband and I bought a ring and a watch November of ****. As of today ******* I have had three diamonds fall out of the ring within this year. I have had two replaced already and within two weeks of getting my ring back the third diamond fell out. We bought the insurance for the ring and have been getting it inspected to keep the insurance up to date. And the watch my husband bought has already started to tarnish. We are highly dissatisfied with the quality of the items we purchased for the price we paid. My husband bought me earrings for Christmas and now I am debating on keeping them. If the other items we have purchased indicate the quality of your jewelry, I am worried to even wear the earrings. I am a jewelry lover and am more than disappointed. And when I do take the ring back in to be fixed again, I will have to wait another * to * weeks to get it back. This is just crazy to me. I have lots of jewelry and have never had this happen. I don't know what can be done , but i would like a ring that doesn't loss a diamond every couple of months and a watch that keeps it's color more than a year.

GetHuman4048308 did not yet indicate what Zales.com should do to make this right.

How GetHuman4048308 fixed the problem

We are waiting for GetHuman4048308 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Zales.com's attention and get better help faster. Tap below to get started.
Having Zales.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Zales.com

Complaint issue
Reported by GetHuman4048308
Dec 5th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 31 others
0 customers following this

Timeline

GetHuman4048308 started working on this issue
Dec 5th, 2019 9:46pm