My husband and I bought a ring and a watch November of ****. As of today ******* I hav...
GetHuman4048308's Complaint issue with Zales.com from December 2019
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The issue in GetHuman4048308's own words
My husband and I bought a ring and a watch November of ****. As of today ******* I have had three diamonds fall out of the ring within this year. I have had two replaced already and within two weeks of getting my ring back the third diamond fell out. We bought the insurance for the ring and have been getting it inspected to keep the insurance up to date. And the watch my husband bought has already started to tarnish. We are highly dissatisfied with the quality of the items we purchased for the price we paid. My husband bought me earrings for Christmas and now I am debating on keeping them. If the other items we have purchased indicate the quality of your jewelry, I am worried to even wear the earrings. I am a jewelry lover and am more than disappointed. And when I do take the ring back in to be fixed again, I will have to wait another * to * weeks to get it back. This is just crazy to me. I have lots of jewelry and have never had this happen. I don't know what can be done , but i would like a ring that doesn't loss a diamond every couple of months and a watch that keeps it's color more than a year.
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