I dropped off my engagement & wedding band at the local zales store. Both rings were al...

GetHuman3672611's Complaint issue with Zales.com from September 2019

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The issue in GetHuman3672611's own words
I dropped off my engagement & wedding band at the local zales store. Both rings were already soldered together, my main reason for dropping it off was to have it repaired as the inside metal was quite worn, they told me it needed to have metal added and that they would have to send it out to the repair shop on estimate and that I'll get a call back with how much it would be. When I heard back the estimate was just over $*** dollars but I agreed because they said that they could fix it. Here we are over a month later and I am now looking at having to send my ring back for a thrid time! The first time the repair shop did some work but not all that they were supposed to and that I paid for them to do, also they charged me for soldering my rings even though they were already soldered to beging with, they also added a chank as I understood it the purpose of it was to fix the issue of were the metal was worn down but again they didn't fix the whole inside part of the ring, just a little over half, and altered the ring size. I had to send it back a *nd time to get it resized and for them to do the job they failed to do the first time around, now is back and while is the size is correct this time, the inside is still missing the metal that I had already paid for and which was the whole reason why I took it in to begin with. So the store manager calls me to tell me that she is trying to find a jeweler who will do it the right way, but now she mentions that we have to get an estimate... I already paid for this, they gave me a price and said they could do the job and now not only does it have to go back a thrid time but somehow they are wanting me to pay more because they couldn'tdo the job right the first * times. My husband and I have been doing business with Zales for years, and this is by far the worst encounter we have had.

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Complaint issue
Reported by GetHuman3672611
Sep 29th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 112 others
0 customers following this


GetHuman3672611 started working on this issue
Sep 29th, 2019 9:46pm

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