I dropped off my engagement & wedding band at the local zales store. Both rings were al...

GetHuman3672611's Complaint issue with Zales.com from September 2019

Help with my Zales.com issue
First: share to improve GetHuman3672611's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3672611 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3672611's own words
I dropped off my engagement & wedding band at the local zales store. Both rings were already soldered together, my main reason for dropping it off was to have it repaired as the inside metal was quite worn, they told me it needed to have metal added and that they would have to send it out to the repair shop on estimate and that I'll get a call back with how much it would be. When I heard back the estimate was just over $*** dollars but I agreed because they said that they could fix it. Here we are over a month later and I am now looking at having to send my ring back for a thrid time! The first time the repair shop did some work but not all that they were supposed to and that I paid for them to do, also they charged me for soldering my rings even though they were already soldered to beging with, they also added a chank as I understood it the purpose of it was to fix the issue of were the metal was worn down but again they didn't fix the whole inside part of the ring, just a little over half, and altered the ring size. I had to send it back a *nd time to get it resized and for them to do the job they failed to do the first time around, now is back and while is the size is correct this time, the inside is still missing the metal that I had already paid for and which was the whole reason why I took it in to begin with. So the store manager calls me to tell me that she is trying to find a jeweler who will do it the right way, but now she mentions that we have to get an estimate... I already paid for this, they gave me a price and said they could do the job and now not only does it have to go back a thrid time but somehow they are wanting me to pay more because they couldn'tdo the job right the first * times. My husband and I have been doing business with Zales for years, and this is by far the worst encounter we have had.

GetHuman3672611 did not yet indicate what Zales.com should do to make this right.

How GetHuman3672611 fixed the problem

We are waiting for GetHuman3672611 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Zales.com's attention and get better help faster. Tap below to get started.
Having Zales.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Zales.com

Complaint issue
Reported by GetHuman3672611
Sep 29th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 112 others
0 customers following this

Timeline

GetHuman3672611 started working on this issue
Sep 29th, 2019 9:46pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers