I recently sent a message to your company about a device you produce threw the VISIBLE...

GetHuman5324223's customer service issue with ZTE from October 2020

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The issue in GetHuman5324223's own words
I recently sent a message to your company about a device you produce threw the VISIBLE phone carrier I received a ZTE A* PRIME to use with there service. *After about * months of using it, the charge port as well as the chargeing cord started becoming very hot every time I I tried to charge the phone. It was the original cord that came with the phone and it also occured with other cords I purchased to use. * Since it was the only DATA cable I had at the time, I plugged the phone up and took a shower. When I got out I could smell something that I thought was the furnace kick on to heat the house. *But when I went to my bedroom the charge port on the phone AND MY COMFORTER on my bed were on fire!!!!!! *After a *** dollar deductable for my fire insurance I paid, now I'm left with a phone service that I can't use because of VISIBLES SLIM PICK of phones the require to use there service. *I was instructed to contact ZTE by VISIBLE. **I FEEL I SHOULD AT THE VERY LEAST GET A PHONE FREE from one of you two. I'm the one that lost out big time trying to save a few dollars using both of you guys products. Plz reply. *Thank you. Shannon

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ZTE

Customer service issue
Reported by GetHuman5324223
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 154 others
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GetHuman5324223 started working on this issue
Oct 2nd, 2020 8:17am