Still awaiting a return call from Monday. When I returned my order to exchange from pow...

GetHuman752357's customer service issue with Younique from June 2018

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The issue in GetHuman752357's own words
Still awaiting a return call from Monday. When I returned my order to exchange from powder foundation to same color, I SPECIFICALLY told the rep I accidentally pressed wrong button and was returning for that reason. I didnt notice my error until checking the status of my order. By then , it was too late and already shipped. Once I received return form via email, I noticed he made a mistake somehow and stated reason for return was wrong color, not wrong foundation. So, I called yesterday morning and my call was in que for a call back. Its been ** hrs and have still yet to receive a call. I know my return was received via USPS tracking and would like the reason for return to be changed to the correct one. As well as to know when my replacement will ship with tracking. Thank you.
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Customer service issue
Reported by GetHuman752357
Jun 5th, 2018 - a yr ago
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GetHuman752357 started working on this issue
Jun 5th, 2018 3:54pm