YouTube Customer Service Issues

Archive 103

The following are issues that customers reported to GetHuman about YouTube customer service, archive #103. It includes a selection of 20 issue(s) reported June 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to address my Don Wyrtzen YouTube Music Channel. I have received reports that ads have been running on my channel without my knowledge. While I appreciate the ads, it is important that the ad revenue is shared with me accordingly. This is my second time reaching out regarding this matter, and I was assured a response within 24 hours, which I did not receive. I kindly request a prompt reply either here or through my email at [redacted] Thank you.
Reported by GetHuman6148701 on Wednesday, June 9, 2021 4:18 PM
At times, when attempting to log into my YouTube account, I find that I am already logged out due to "suspicious sign-in activity," prompting me to repeatedly go through the account recovery process. I solely use my home desktop PC to sign in and upload content to my channel, "virtualairlinepilot." YouTube directs me to input my account details, sends a text code for confirmation, and then requests a password reset. This has occurred multiple times, leading to frequent password resets because YouTube logs me out and initiates the recovery process repeatedly. I primarily access my account from the same home desktop and occasionally from my iPhone to view channel content. I am frustrated with this cycle and seek guidance on preventing YouTube from logging me out for supposed suspicious activity, especially when it is me trying to regain access. Thank you. Regards.
Reported by GetHuman6174777 on Wednesday, June 9, 2021 10:25 PM
I recently lost my verified status on my YouTube channel after updating the channel name. I have been verified for many years, and I was not aware of the difficulties involved in the re-verification process. If I had known, I would not have changed my channel name. Can you please either revert the name change or help me verify the channel with its current name? I have had a verified account for approximately 15 years.
Reported by GetHuman-modemzer on Wednesday, June 9, 2021 10:30 PM
Five years ago, a video was created by my niece that some may find inappropriate. Unaware of the content, as I embark on working with Children and Families System Of Care, my Supervisor has requested its removal. Despite numerous attempts, the video persists. It does not display on my YouTube account directly, but searching Juliany Merejo reveals two videos with concerning content involving a little girl and a plastic sword. Regrettably, my older sister, unbeknownst to them using my account, recorded it. I no longer have access to the old email or the ability to reset the password for prompt removal. I have taken steps to delete the entire channel, receiving confirmation of the same, yet the videos persist. Urgently seeking assistance, I have tried contacting YouTube to no avail. Any help at your earliest convenience would be greatly appreciated. For further details, please contact me. Thank you.
Reported by GetHuman6176157 on Thursday, June 10, 2021 7:25 AM
Hello, I am seeking assistance as my YouTube account got suspended unexpectedly with claims of multiple violations. I have only published my own educational content. I am baffled by this situation and frustrated as all responses received so far are automated. Dealing with this issue has consumed five hours of my time, equivalent to $[redacted] in billable hours. I am perplexed by how a company like Google can allow this to happen. Your help resolving this matter is greatly appreciated. Thank you, Lawrence D. B.
Reported by GetHuman6176363 on Thursday, June 10, 2021 9:02 AM
I have been working on YouTube for the last three years and have gained over [redacted] subscribers on my channel, Antitygamic. I am familiar with YouTube policies and guidelines, and I am confident that I have never uploaded any inappropriate content. However, my channel was terminated without explanation. I believe this is a mistake or a technical issue. If there was an error related to a specific video, please provide the video link or screenshot for review. I am certain that I have followed all the Community Guidelines and have not violated any rules on my channel. My channel, Antitygamic, is essential for my future and my family's well-being. I trust in YouTube's knowledgeable team to rectify this situation promptly and restore my channel. Channel Name: Antitygamic Channel Link: [redacted] Dear YouTube Team, I strongly believe that my channel, Antitygamic, should not have been terminated. I am confident that my videos adhere to the community guidelines and do not contain any nudity, violence, hate speech, threats, spam/scam, or misleading metadata. If there was an unintentional violation, I apologize and request the reinstatement of my channel. I promise to be more vigilant with future uploads. Thank you.
Reported by GetHuman-jaijasur on Saturday, June 12, 2021 12:32 PM
I have 4 recordings on YouTube under my name, Christina Drozda. However, the comment section is disabled, and I'm unable to enable it. I would also like to change the category from 'VARIOUS ARTISTS' to 'GUIDED MEDITATIONS.' When trying to enable comments, the system message says they are disabled by the administrator, but these are my recordings. I followed the instructions, but the enable button was not showing under "Enable comments." The titles of the recordings are: 1. Journey Into the Land of Meditation 2. 10 Minute Miracle Meditation (guided with music) 3. 20 Minutes a Day Keeps the Stress Away (guided with music) 4. 10-minute Miracle Meditation (music only) 5. 20 Minutes a Day Keeps the Stress Away (Music Only)
Reported by GetHuman6190226 on Sunday, June 13, 2021 9:32 AM
Hello, I'm Arthur. I recently created a Pre-Audition Video of "O Praise the Name" from Hillsong Worship for Visible Music College, but I'm not sure if I made it private correctly on YouTube. I tried adjusting my settings to make the video private and want to ensure that it is accessible only to Visible Music College. I am seeking assistance and guidance as I am still learning about managing YouTube videos. If necessary, I can provide my contact number at ([redacted])-[redacted]. Thank you.
Reported by GetHuman6196223 on Monday, June 14, 2021 5:46 PM
I canceled my YouTube TV subscription in July [redacted] immediately after the price increase was announced. However, I was billed $56.62 for a partial month in July [redacted] instead of the previous rate of $69.08/month or the new rate of $73.61/month. Even though I canceled it, I have been charged $73.61 per month since August 27, [redacted], totaling $[redacted].10 for ten months. Despite not having access to YouTube TV and deleting the app from my Roku devices, I'm unable to cancel the subscription through my web browser or remove the charged credit card. Each attempt to manage the subscription redirects me to a sign-up page. I am seeking a refund for the previous charges, immediate cancellation of the subscription, and ensuring it's not renewed once the current annual subscription ends.
Reported by GetHuman6197699 on Monday, June 14, 2021 9:44 PM
I am extremely disappointed with your company. YouTube's censorship of content regarding COVID and other topics that contradict your agenda is concerning. This hinders freedom of speech and critical thinking. Your removal of videos without scientific basis is unfair. Your biased actions are disgraceful. If this censorship was applied to harmful content, the world would be a better place. It is essential to question and discuss various perspectives openly. Your attempts to stifle conversations are alarming. If there are negative health consequences from certain vaccinations, there should be accountability. I wish to permanently delete my YouTube account. Google's behavior is disappointing, limiting freedom of speech. It's disheartening to see the lack of tolerance for differing opinions.
Reported by GetHuman6208097 on Wednesday, June 16, 2021 5:24 PM
YouTube removed my videos because they contain content exposing information and evidence against their agenda. These videos are not my own words but a compilation of content found on YouTube and other sources, presented sensibly. I believe in freedom of speech and see nothing inappropriate in my videos. I want the "strikes" on my account removed so my content can be restored. I feel that my videos are being targeted for revealing truths with proof. I urge YouTube to review my videos and reconsider their decision. It is essential to have freedom of speech, especially when it comes to uncovering facts about influential individuals. I request YouTube to reinstate my videos promptly.
Reported by GetHuman6214852 on Thursday, June 17, 2021 10:23 PM
I'm confused. I uploaded my first video, which was a spoof of the song Kokomo by the Beach Boys with no nudity, sexual content, or bad language, just girls in tight clothing. Even though I appealed the warning for violating the "Sex and nudity policy" as it met the terms of service, I received a permanent suspension citing repeated violations, which doesn't add up as it was my only upload. The same song is all over YouTube, so why the suspension? I believe questioning their decision led to this. The email for the removed channel was SPWilkins@gmail,com, but I check the one in the next box more.
Reported by GetHuman6221164 on Saturday, June 19, 2021 8:53 AM
There is a concerning situation involving the "Internetsoups" channel on YouTube. The channel, with 1.66k subscribers, has been reported for inappropriate behavior, including impersonating a woman who experienced a miscarriage to solicit money and allegedly being involved in sexual assault. Comments related to these incidents have been deleted, raising concerns. The community is calling for the channel to be terminated due to the distasteful actions of the account owner. Immediate action is sought to address these serious issues and ensure such behavior is not allowed to continue on the platform.
Reported by GetHuman-veasab on Saturday, June 19, 2021 12:40 PM
Hello YouTube, I am reaching out to bring attention to a concerning issue regarding a channel called Dahir Alaso, allegedly run by a journalist engaging in harassment towards individuals in Somalia, particularly a young artist named Sharma Boy. The content creator is reported to be engaging in various harmful behaviors such as intimidation, bullying, and threats targeting this young man, allegedly due to disapproval of his personal life. The situation has been a prevalent topic on social media in my country, with claims of kidnapping, threats, and manipulation towards Sharma Boy and his associates. This behavior, if true, is distressing, and I urge YouTube to investigate this matter impartially. It is crucial to uphold a platform that promotes creativity and expression, not harm and intimidation. I trust in YouTube to take appropriate action and address this situation accordingly. Thank you for your attention.
Reported by GetHuman-leeaden on Tuesday, June 22, 2021 2:56 PM
When I log in to YouTube, I enjoy browsing through the list of videos suggested by the algorithm. However, I often find it frustrating when I accidentally scroll back to the top and lose all my curated choices. I have a simple solution - could YouTube add a back button for the entire list of choices to avoid this issue? This back button could be easily accessible on both smartphones and computers, maybe in the form of an arrow button at the top of the list. I hope this feedback is clear and helps improve user experience. Peace.
Reported by GetHuman-fyokaaoa on Wednesday, June 23, 2021 8:52 PM
Subject: Unauthorized YouTube TV Charges - Need Refund Immediately I did not authorize the resumption of my YouTube TV membership. This has happened before and I am incredibly frustrated by it. From: YouTube <[redacted]> Sent: Thursday, June 24, [redacted] 9:24 PM To: [redacted] Subject: Your YouTube TV membership is resumed Hi Larry, I received an email stating that my YouTube TV membership has been resumed without my consent. I demand an immediate refund. Thank you, LR Help Center • Email options You received this email to provide information and updates regarding your YouTube TV product or account. © [redacted] Google LLC d/b/a YouTube, [redacted] Cherry Ave, San Bruno, CA [redacted]
Reported by GetHuman6249607 on Friday, June 25, 2021 12:39 PM
Hello, I want to address an issue with the recent changes to YouTube's policies on age-restricted videos. I'm facing difficulties accessing educational videos on sexual topics that require age confirmation. Opting to verify my age with a bank card results in an unfinished verification process due to some unknown issue. I find it puzzling that these educational videos are restricted, as they could be beneficial for teenagers and children in a world where easily accessible questionable content exists. It's unfortunate that high-quality educational content is restricted while violent and inappropriate content remains accessible. I urge YouTube to reconsider this policy for the well-being of all, especially young audiences. Best regards, Klavdija Blažun.
Reported by GetHuman6263405 on Monday, June 28, 2021 4:21 PM
Hello, I recently had one of my videos removed by Armchair Detective No Hiding Place, also known as Alan Vinnicombe. I would like to appeal this decision, but I am facing issues as the video has been deleted. Can you please guide me on what steps I can take? I am Shelly Forster, and I believe that my video fell under fair use policy as it was meant for non-commercial educational purposes with transformative critical commentary. The content used was minimal and had no negative impact on Armchair Detective No Hiding Place's market. The alleged infringement only included a few seconds from a live stream on a public platform. My intention was to provide opinion-based criticism, which is permitted under YouTube's guidelines. I am requesting the removal of the copyright strike due to a lack of evidence and false claims. I am seeking assistance from a senior member of the YouTube team to send this counter notification to Armchair Detective No Hiding Place. Unfortunately, I did not back up the video, so I am unsure if a copy exists. I appreciate your prompt response to my counter notification. Thank you. Best regards, Shelly Forster.
Reported by GetHuman6277256 on Wednesday, June 30, 2021 10:37 PM
I have been using my YouTube account for almost a decade and have uploaded 10 music videos. The account was linked to an old college email that was disabled due to hacking risks. The email address was [redacted] It had been active for 9 years, and I had over [redacted] subscribers. I tried to change my password yesterday but was unsuccessful. Today, my account was disabled because the email was deactivated. I am unable to access my YouTube page now and I am concerned that I might not be able to recover my account. I would appreciate any assistance in troubleshooting this issue.
Reported by GetHuman-scottfry on Thursday, July 1, 2021 10:52 PM
Dear YouTube Team, I have been using the YouTube account 'Akshayanews24' since April 7, [redacted], and I want to express my gratitude to the entire YouTube team for providing such a fantastic platform for creators like myself. Unfortunately, I fell victim to a hacking incident by a person named 'Vyshnavi Kakku' on Facebook. After claiming expertise in SEO, they requested and I mistakenly shared my user ID and password with them. Consequently, they maliciously changed my account's password, alternate email, phone number, and even deleted all my uploaded videos. The channel name was changed to 'PANDU DIGITAL INDIA.' I urge your prompt attention to this matter to resolve the issue swiftly. I have attached chat messages with Vyshnavi Kakku, along with screenshots of the altered channel. My Details: Name: Cherukuri Sreenivas Email: [redacted] Alternate Email: [redacted] Phone: [redacted] My channel had over [redacted] uploaded videos. Please consider recovering my account as soon as possible. Regards, Cherukuri Sreenivas Phone: [redacted], [redacted]
Reported by GetHuman6283639 on Friday, July 2, 2021 7:15 AM

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