YouTube Customer Service Issues

Archive 95

The following are issues that customers reported to GetHuman about YouTube customer service, archive #95. It includes a selection of 20 issue(s) reported December 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing bullying at school due to a video my sister posted about 7 or 8 years ago. She finds it amusing that I am being teased, and despite my request, she refuses to remove it. My parents advised me to report it to YouTube to have it removed. I hope you can assist me in taking down the video, as it's important to me that content involving me is not shared without my consent.
Reported by GetHuman-erielcha on sábado, 12 de diciembre de 2020 17:54
I am having trouble accessing my Youtube/Google account after being unexpectedly logged out while trying to upload a video. Despite following the steps for account recovery and confirming details, I keep receiving error messages stating Google couldn't verify my ownership. I have tried multiple times without success. The automated response from Google Support suggests the account is active, but I am still unable to log in. When I followed the troubleshooting form, the error messages presented did not match my issue. I also mentioned having linked accounts on different platforms like Twitch.
Reported by GetHuman-lolatomr on sábado, 12 de diciembre de 2020 18:27
It's important to allow all voices, whether conservative or liberal, to express themselves freely. Let's focus on upholding free speech and avoiding censorship. Let's strive for unity and fairness while respecting differing opinions. Let's work together to strengthen our democracy.
Reported by GetHuman5548484 on domingo, 13 de diciembre de 2020 1:33
Hello, my name is Lukas and my channel is Brawl Maker. I am experiencing an issue where some of my videos were removed by YouTube due to counterfeit infringement, resulting in a strike on my channel. I created compilation-style videos with permission from the owners and gave them credits in the video descriptions. However, one of the owners changed their mind after the videos gained over 50k views and requested the removal of the videos. Despite our initial agreements, I now have strikes on my channel. I am willing to edit out the disputed content or delete the videos to resolve this issue and protect my channel. I value my channel and the effort I have put into it, and I am committed to not creating similar content in the future. I kindly request to have the strikes retracted. Thank you for your understanding.
Reported by GetHuman-xizanalu on domingo, 13 de diciembre de 2020 14:06
Hello, I am facing a significant issue. Someone in a YouTube video has said harmful things to me during an online game stream. The YouTube channel in question is Mini Crewmate Playz, and you can find it here: [redacted]. The individual behind this channel has been very mean and used strong language towards me. I am requesting that the video and the channel be removed from YouTube permanently. Here is the link to the specific video: [redacted]. I believe that this channel should be suspended indefinitely as I feel they should face consequences for using inappropriate language towards me in their video.
Reported by GetHuman5549805 on domingo, 13 de diciembre de 2020 18:49
I have noticed an unexpected charge on my credit card for the past 2-3 months related to a subscription I am not familiar with. I have attached a screenshot of my credit card statement showing the charges. Despite my previous attempts to address this issue, I was requested to log into an account that I am unaware of. I would appreciate a full refund of the charges and a prompt resolution to this matter.
Reported by GetHuman-nommieno on domingo, 13 de diciembre de 2020 23:11
I am disappointed by the decision to restrict videos related to the election process after December 9th. Our country values free speech, and it is concerning to see content being censored. Allowing citizens to make informed decisions is crucial. Videos highlighting potential election issues should be available for public viewing to ensure transparency. It is essential to address concerns and provide a platform for open discussion and examination. Let's uphold the principles of our democracy by allowing for an open and fair assessment of the election process.
Reported by GetHuman5541217 on lunes, 14 de diciembre de 2020 3:14
I accidentally deleted my Google Account and YouTube Account and now I'm trying to recover them. I was looking into how to cancel my YouTube Premium subscription but couldn't find a customer service number. When I tried to cancel it by Googling the process, it ended up deleting both my YouTube and Google accounts. I am now attempting to regain access to my accounts, but unfortunately, YouTube and Google lack customer service support.
Reported by GetHuman5551340 on lunes, 14 de diciembre de 2020 12:17
This morning, I had trouble accessing Gmail and Youtube, receiving an error [redacted] message. I searched for a solution and cleared all cookies and cache. I can now access Youtube but not my channel. My work requires me to upload videos for clients, and I need access to my channel. Although I signed in through my Gmail account, I am unable to locate my channel. Any assistance would be greatly appreciated.
Reported by GetHuman-elitebya on lunes, 14 de diciembre de 2020 12:57
I was charged for YouTube Premium Music, a service I do not have. An unauthorized charge of $10.66 appeared on my account on December 12th or 13th. I am Sarah C., and I did not authorize this payment as I do not use the premium service. I request an immediate refund for this charge that put my account in the negatives. It is disappointing that there is no customer service number provided for such issues. Please rectify this situation promptly. Thank you.
Reported by GetHuman-lincaleb on lunes, 14 de diciembre de 2020 14:18
Hello, I am attempting to update my account email by linking it to a brand account. Creating a brand account seemed like the best approach. However, during the process of connecting it to my YouTube account, a message appeared indicating that it would erase all videos and associated data on the channel. I have invested £[redacted] in Google ads to promote the current video on the channel. As I plan to continue investing more in this account for future videos, I wish to avoid losing this content. Is there a way to transfer the channel to the brand account without losing the current video? Your assistance on this matter would be greatly appreciated. Thank you, G.
Reported by GetHuman-gtripsmu on lunes, 14 de diciembre de 2020 14:37
I signed up for the 2-day YouTube TV trial with PayPal, using only 1.25 cents available in my account. When I tried to cancel before the trial ended, I couldn't access my account. Weeks later, I was charged $69.08, causing financial strain during the holiday season. Please refund the full amount as I didn't authorize the charge and tried unsuccessfully to cancel. This unexpected deduction from my final paycheck is distressing, and I urge you to rectify this situation promptly. Invoice Id: [redacted][redacted]9. Thank you, A. Chapman
Reported by GetHuman5553621 on lunes, 14 de diciembre de 2020 21:29
I recently noticed a charge of $42.59 on my Google account for the purchase of the Victorious season. My 4-year-old daughter accidentally made this purchase on her school computer. As I am currently not working due to the pandemic, I would appreciate it if this charge could be refunded promptly. I was unable to find a phone number to contact customer service directly. Please process the refund as soon as possible. My Google email address is [redacted]
Reported by GetHuman5555306 on martes, 15 de diciembre de 2020 13:36
I have a YouTube Premium membership associated with an inaccessible email account from my university, which was locked after graduation. I am unable to access the account to cancel the membership, resulting in charges for the past year. I have been trying to resolve this issue for months. The membership is under the name of Brittany Klosterman with the email: [redacted]
Reported by GetHuman-britklo on martes, 15 de diciembre de 2020 15:13
I'm currently enjoying the sitcom "That Girl" and going through the various seasons when unexpectedly it's being removed and now they're asking for payment. This feels unfair as the show is from the 60s. It's disappointing that this change seems solely profit-driven. I'm not interested in purchasing a classic 60s sitcom. It's disheartening to see this decision. I couldn't find a solution in YouTube Help.
Reported by GetHuman5555612 on martes, 15 de diciembre de 2020 15:20
I am experiencing difficulty commenting on a video that I have saved in my "watch later" list on YouTube. I have encountered other issues with YouTube that I have tried to address via email without any response. Despite there being other more significant issues, not being able to comment on a "watch later" video frustrates me. I hope to receive assistance for this matter here. Thank you.
Reported by GetHuman-qgk on miércoles, 16 de diciembre de 2020 4:32
I am reaching out regarding my YouTube account that has been terminated due to hate speech. It happened after I responded to a harasser who was making sexist comments towards me as a black woman. I made regrettable remarks in anger, leading to my account getting banned. I acknowledge my mistake and am committed to abiding by the community guidelines in the future. I have learned from this experience and understand how to handle such situations better. I deeply regret my actions and am sincerely asking for a chance to rectify my wrongs. My account holds significant value to me, and I promise to adhere to the rules diligently going forward. Kindly reconsider reinstating my account.
Reported by GetHuman5558599 on miércoles, 16 de diciembre de 2020 10:06
My account has been compromised, and I am unable to access it. The password was altered by the hacker three days ago, and I am struggling to resolve the issue with Google. Despite having multiple ways to reset the password, such as using a phone number, the hacker also changed that information. Additionally, the hacker uploaded five videos unrelated to the content of my channel. It is urgent that these videos are removed promptly to prevent further harm. I request assistance to reset my password and regain access to my account. Thank you for your prompt attention to this matter.
Reported by GetHuman5561646 on jueves, 17 de diciembre de 2020 3:38
I posted some controversial song lyrics on a video's message board, and since then, my account has been slowly losing its features like editing posts. Eventually, my account was disabled due to allegedly posting sexually explicit material, which I believe is not true. Most of my content was copyright violations and graphic images, with maybe one previous warning for a sexually explicit post. I wasn't provided with a video link to appeal this recent decision related to the song lyrics incident. Now, I'm getting an error message when trying to watch videos on YouTube, and it's distressing for me as I heavily rely on online platforms due to my mental health issues. Losing access to YouTube would greatly impact me both mentally and personally.
Reported by GetHuman-gagzteve on jueves, 17 de diciembre de 2020 8:16
I am very frustrated with your product. I purchased a lifetime song on Google Play Music, like the one by Rebekah Shae, called "Rest." However, now all I am getting are instrumentals instead of the actual song. I would like a refund or for the issue to be resolved promptly. Please take a look at the feedback on your app; it clearly needs significant improvements. If these errors are not fixed soon, I will have to cancel my membership, and I will also advise others to do the same. I apologize for the strong language, but it is vital for your team to improve the service.
Reported by GetHuman5562595 on jueves, 17 de diciembre de 2020 14:22

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