YouTube Customer Service Issues

Archive 85

The following are issues that customers reported to GetHuman about YouTube customer service, archive #85. It includes a selection of 20 issue(s) reported June 24, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello YouTube, I apologize for displaying a knife during my livestream without considering the community guidelines. I inadvertently overlooked this issue when submitting my initial appeal. To ensure the continuation of my channel, I kindly ask for permission to resume livestreaming. Thank you. Sincerely, MEEPTESHEEP
Reported by GetHuman4992149 on Wednesday, June 24, 2020 11:10 PM
I am seeking clarification regarding a copyright strike on my YouTube video. The strike was issued alleging the use of a specific song's melody, "the best day of my life," which I did not use. All music in my video is sourced from YouTube's copyright-free music library, including the "Regrets" song with a Creative Commons license. Additionally, the embedded video from Kickstarter for the iCPooch dog product is also open source. I provided credit for the Kickstarter video in the description. The iCPooch video is available under a Creative Commons license as well, evident in its usage on YouTube by others without copyright issues. I believe this strike is an error and would appreciate its removal after the content clarification. Thank you for addressing this matter promptly.
Reported by GetHuman4992823 on Thursday, June 25, 2020 4:10 AM
My YouTube account, "Curt Lister," has no content as I mainly watch and comment. Lately, I've been facing issues after mentioning facts from FBI crime statistics about race and the Black Lives Matter organization. Comments containing the words "black," "Black Lives Matter," or race-related crime stats don't seem to post. I might have repeated the N-word if used by the video's author. The censorship is frustrating, particularly when discussing black crime statistics. These are publicly available facts. The new format is not to my liking, and the monetization seems to prioritize controversial content creators over others. The streaming quality needs improvement. I hope the AI stops labeling me incorrectly. I want to emphasize that I am not a racist.
Reported by GetHuman-curtydea on Thursday, June 25, 2020 7:09 AM
My new YouTube channel, which had only one video uploaded on 5/14/[redacted], was unexpectedly terminated on 5/15/[redacted]. Despite appealing the decision through the online form, it was swiftly rejected, with no option to appeal further. The rapid termination and appeal response indicate an automated process likely handled by an algorithm due to the immense content volume on YouTube. The video, "Fix the FBI," is now available on BitChute for viewing. It encourages Americans to petition their government through the White House platform. As a former FBI Special Agent with a book approved by the FBI, "God Is Bigger Than Your FBI," I engaged with aspiring FBI agents in the comments, offering insights and tips from my experience. The termination reason remains unclear as the video did not violate any guidelines. Even if my comments were misconstrued as spam, the usual consequence is a commenting ban, not immediate channel termination without warning. I seek a human review to reconsider reinstating my channel as my intention was always to abide by YouTube's rules and foster a positive relationship. Sincerely, Tracy Baldwin S.
Reported by GetHuman-tracylsw on Thursday, June 25, 2020 9:02 PM
I am seeking assistance. In [redacted], my father passed away after ending his life. I have very few items to hold onto for memories. He maintained a YouTube channel named "toxicvinster" where he would share the videos he produced. One specific video I remember was titled "Angelic Alien sings James Blunt's 'You're Beautiful'." I wanted to access his account to save these videos as keepsakes, but I do not know his password. When I attempted to log in, I received an error message indicating the password was incorrect. It seems the account may have been locked, and now I am unable to locate the videos. I managed to find one through a Google search, but upon clicking on it, I was notified that the video is unavailable, and the account has been deleted. I am reaching out in desperation to request help in retrieving these videos or regaining access to his account.
Reported by GetHuman-jenwhitf on Thursday, June 25, 2020 10:00 PM
I have discovered multiple connected devices listed under my settings in the connected devices section. These devices include PUBG, RIOT GAMES, EPIC GAMES, PUBG MOBILE, MLBB, KNIVES OUT, SUPERCELL ID, and FACE IT. I urgently need these games to be removed. I have never accessed these sites before and suspect unauthorized activity. I kindly request an investigation to determine who has been using my YouTube service without consent. My contact information is [redacted], [redacted], initials R.P., and password hateez52#. I appreciate your attention to this issue.
Reported by GetHuman-mmbop on Friday, June 26, 2020 1:53 AM
The music video for Blackpink's "How You Like That" is being perceived as disrespectful and racist due to a scene featuring a Ganesh statue at 1:20. It is highly offensive to see the statue placed on the floor while the person in the video sits above it. As a Hindu, I find this unacceptable and disrespectful to my religion. I kindly request for this scene to be removed from the video and reuploaded to show proper respect. This issue is causing distress among Hindus, especially in India, and it is essential for our religion to be treated with respect, especially during these times of heightened awareness about racism.
Reported by GetHuman5003150 on Saturday, June 27, 2020 8:36 PM
I am facing a complex issue with my YouTube and Gmail accounts. I have been locked out of my YouTube channel ANTITHESIS MANAGEMENT GROUP, which I have been a member of for over 6 years. Additionally, I have been removed from a few of my Gmail accounts due to an internal breach that compromised all my saved passwords, profiles, and identity. I have been attempting to resolve these issues for weeks but have been unsuccessful. Despite numerous attempts to seek support, I have been unable to get direct help. Resetting my computers to factory settings has not resolved the problem, and I have noticed that my emails are flagged as insecure when using Chrome but not Edge. My business channel, ANTITHESIS MANAGEMENT GROUP, is inaccessible to me now. This channel is crucial as it is linked to my website, bank accounts, and other personal information. Various new email accounts have been created without my consent, adding to the growing list of issues. I urgently need to regain access to and secure all my critical accounts to prevent future incidents. I kindly request assistance in resolving this matter promptly as my business development depends on it. I also need help recovering my default email account, [redacted], as it contains sensitive information. Your immediate support would be greatly appreciated. Thank you.
Reported by GetHuman-roncluke on Tuesday, June 30, 2020 6:31 AM
I fell victim to scammers claiming ownership of my content. My YouTube channel, [redacted], received two strikes and had videos removed by individuals named Ogier Beaulieu - *****@***.com and Logan Sweeper - *****@***.com. They provided a broken link, https:**www.facebook.com*hodirun.saputra**, as proof of ownership. I urge YouTube to take action against these scammers and reinstate my videos promptly.
Reported by GetHuman4955155 on Thursday, July 2, 2020 2:29 PM
I have reported multiple commercials that violate my consumer rights, focusing on distressing topics. As a survivor of police misconduct and exploitation, the commercials are reminiscent of the trauma I've experienced. I am asking for an opt-out feature to prevent these distressing ads from appearing on my account, allowing me to browse without the additional emotional distress. This is the second time I am bringing this to your attention. Thank you for your understanding. Best regards, Steven G.
Reported by GetHuman-sgrafste on Saturday, July 4, 2020 6:17 PM
I lost access to my original YouTube channel due to copyright claims. Unauthorized individuals posted copyrighted music and documentaries resulting in strikes and the removal of my account. While I'm not overly concerned about retrieving the account, I deeply desire access to my personal, original videos that are now inaccessible. I am eager to have these videos reinstated or be granted permission to access them. I have been diligently sending copyright claim emails to YouTube for years without any response. I kindly ask for assistance in resolving this matter. The email associated with my original YouTube account was "[redacted]," and the channel name was "DustinFarleyTV." Thank you.
Reported by GetHuman5032076 on Sunday, July 5, 2020 11:18 PM
I am having trouble creating an AdSense account for my YouTube channel. I have followed the instructions on studio.youtube.com/channel/UC/monetization, but I cannot find the option to "SIGN UP FOR GOOGLE ADSENSE." I also watched a video guide from April [redacted], but the creator's screen seems different, possibly because he was using a Mac. I am struggling to complete this process. Can anyone please advise me on how to proceed with creating my AdSense account?
Reported by GetHuman-vmhsengl on Tuesday, July 7, 2020 2:26 AM
Hello, I have a YouTube channel called Quantech HD where I showcase amazing machines, gadgets, tools, and ingenious work through video compilations. I dedicate over 8 hours to find, edit, and upload each video. I am uncertain if my channel is eligible for monetization, which concerns me due to the time and effort I put in. I follow YouTube guidelines by including the necessary owner links in the video descriptions with disclaimers. I value your feedback and advice. Could you please review my channel to confirm if it meets the requirements for monetization? You can find my channel here: [redacted]. I have also attached a screenshot of my video description for your review. Thank you for your prompt response regarding the monetization status of my channel. Your input is much appreciated.
Reported by GetHuman-luckymur on Wednesday, July 8, 2020 9:36 AM
Hello. As a child, my friends and I created YouTube videos for amusement on various topics. While the content is not inappropriate, there are embarrassing videos on the channel. Now that I am pursuing a career that demands a polished image, these videos could potentially be detrimental. My name, as well as the channel name, is Asa Render. I seek assistance in removing these videos as they are impacting my professional opportunities significantly. Thank you for your help.
Reported by GetHuman-asarende on Thursday, July 9, 2020 5:33 AM
I have an old YouTube account that needs to be deleted. I still have the old password, access to the email account, and old emails to prove my ownership. However, I am unable to sign in to the channel linked to my email since it requests a verification code from an old phone number I no longer have. Can anyone assist me with this issue? Thank you.
Reported by GetHuman-alina_so on Thursday, July 9, 2020 8:08 AM
Most of my videos are not accessible to certain accounts, even though my content is not meant to be restricted. Links to my videos show them as restricted, but not when accessed with a 13+ account. I have adjusted settings but the issue persists. My videos are not age-restricted in YouTube Studio. The restrictions seem to occur randomly on many accounts. Assistance with this matter would be greatly appreciated. My channel is named X Stripes.
Reported by GetHuman-atharvr on Thursday, July 9, 2020 2:24 PM
Hello, Unfortunately, my account has been disabled without explanation. I have attempted to resolve this matter with no success, as I have not received any responses. Additionally, I am unable to access my AdSense account. My content mainly consisted of music covers, yet I received two strikes abruptly, leading to the account closure two days later. I am seeking assistance to understand the reasons behind this action and inquire if there is a chance for the channel to be reinstated. The channel had accumulated over 4 million views and had more than 20,[redacted] subscribers. Thank you for your attention to this matter. Best regards, Ivana.
Reported by GetHuman-ivanabb on Thursday, July 9, 2020 3:28 PM
I have been attempting for years to access my former account "[redacted]" It contains all my past music, which holds immense sentimental value to me. Retrieving this account has been a significant time investment for me. It would mean everything to me if someone could show enough concern to grant me access. I had forgotten the password and have dedicated numerous late nights to trying to recover it. I anticipate receiving a somewhat impersonal automated response, but I am making one last attempt before conceding defeat. If a live person is reading this, thank you sincerely for taking the time to address this issue. Sarah
Reported by GetHuman-greatlyb on Thursday, July 9, 2020 3:43 PM
I am trying to change my default channel on YouTube. I deleted one of my channels named •Simahj• to make another channel, Kryptical, the default. However, when I try to sign in to YouTube, I keep getting an error message about creating a new account. This is confusing, as I've had my account for months. I need to access my Kryptical channel to set it as the default but I'm unable to due to this error. Can someone please assist me in resolving this issue? Your help is greatly appreciated.
Reported by GetHuman5050524 on Friday, July 10, 2020 12:23 PM
I decided to cancel my membership with YouTube TV as I wasn't satisfied with their services and fees. Upon canceling, I was informed that my access would remain until August 3rd, but I have lost access to my programs. Despite reaching out to Just Answer for help for three days, my issue remains unresolved. I am frustrated that I am unable to speak with a real person without incurring additional charges. I want to cancel my free trial with Just Answer and avoid any future charges. Due to being unable to enjoy YouTube TV for the next two weeks, I expect a partial refund of $26.55 from the $53.11 paid for July. I am disappointed in the unprofessionalism displayed by your company and hope to receive a prompt and fair resolution regarding my refund.
Reported by GetHuman4969294 on Sunday, July 12, 2020 4:25 PM

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