YouTube Customer Service Issues

Archive 82

The following are issues that customers reported to GetHuman about YouTube customer service, archive #82. It includes a selection of 20 issue(s) reported April 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having difficulties with my YouTube account as I cannot access my videos without a Wi-Fi connection. I have always used YouTube on multiple devices without any issues. Recently, the system is prompting me to upgrade to a premium family plan, even though I am the only one using the account. I usually use my phone as a karaoke or radio, especially in my car. I have noticed that the subscription fees are not being automatically deducted from my account as usual. I would like assistance in resolving this matter so I can continue enjoying my videos without interruptions.
Reported by GetHuman4666955 on الجمعة ١٧ أبريل ٢٠٢٠ ١٨:٥١
Dear Community, I have been experiencing a significant issue over the past 15 days with YouTube not delivering impressions on my videos. Despite having over [redacted],[redacted] subscribers, with 40% of them having clicked the bell icon for notifications, I have noticed a drastic decline in impressions. I used to receive millions of views, yet recently, I am only seeing 1k to 5k impressions. With my subscriber count, I would expect to receive around 70-80% of impressions accordingly. This drop has impacted my channel's performance. I kindly ask for YouTube's support in investigating and resolving this matter promptly. Thank you.
Reported by GetHuman4670606 on السبت ١٨ أبريل ٢٠٢٠ ٠٩:٥٦
I was removed from YouTube unfairly. To support our content, I uploaded videos under the Creative Commons filter. The videos that received 3 strikes appear to be mislabeled. I request an immediate correction to prevent this from happening in the future. I believe the mistake is not mine and urge for the reinstatement of the Don't Do The Dodo Channel promptly. When I disputed the first strike, the wording suggested a legal process that we can't afford. Now, after working tirelessly for the past month, I am left with no choice. Our channel was close to meeting the requirements for monetization before it was taken down on April 1st. Don’t Do The Dodo aims to donate 50% of profits to support environmental initiatives like beehives in schools or community gardens. Our channel serves as an educational platform for Creative Commons Licensed videos, as shown by our activities in schools around Kent.
Reported by GetHuman4670637 on السبت ١٨ أبريل ٢٠٢٠ ١٠:١٣
I am in need of urgent assistance. My video from Facebook was stolen and reposted on YouTube without my consent, with my full legal name disclosed. This violates my privacy and copyrights, as I am depicted in the video without authorization. The content has been sensationalized and misrepresented for clickbait, causing me distress and exposing me to cyberbullying. The individuals in the video threatened me, leading to concerns for my safety. I have reported the infringement multiple times. If this continues, I am prepared to take legal action against YouTube for not assisting in removing the harmful content. The channel, Triggered Mania, is responsible for this violation. I demand immediate removal of the video and action against the channel. I insist on direct communication with a YouTube representative; otherwise, I will involve my lawyer to protect my rights, privacy, and safety. My name is Helena Falzone, as mentioned in the video "Helena Falzone Covid 19 meltdown" by Triggered Mania. Please address this issue promptly. Thank you.
Reported by GetHuman4676220 on الأحد ١٩ أبريل ٢٠٢٠ ١٥:١٨
Hello, my name is Giovanni. I am a supporter of YouTube, but I need to address a serious issue regarding a user named Isaac, who runs the YouTube channel Be Our Guest. This individual has been engaging in bullying behavior towards both kids and adults on the platform for an extended period, despite numerous complaints being filed with YouTube. I am deeply concerned about the impact this has on young viewers who are exposed to his harmful content. If this matter is not addressed promptly, I will have no choice but to seek legal advice and take further action. It is important for YouTube to take responsibility and remove this user's channel to prevent any more harm from being caused. Thank you for your attention to this matter.
Reported by GetHuman4688702 on الثلاثاء ٢١ أبريل ٢٠٢٠ ١٤:٢٠
I am concerned about the actions of Be Our Guest on YouTube. He bullies people, threatens individuals, and targets children, which is unacceptable. I urge YouTube to take action and remove his content. Many of his videos are deleted shortly after being posted, so I ask that you monitor his channel closely. This behavior is influencing children negatively, and I have personally experienced my own child mentioning Be Our Guest as an excuse for bullying at school. Please address this issue promptly. Thank you for looking into this matter.
Reported by GetHuman4688702 on الثلاثاء ٢١ أبريل ٢٠٢٠ ١٤:٢٤
Dear YouTube Team, I believe there has been an error in suspending my channel. Over the past four years, my channel has been free from any issues other than a single community guidelines warning. There were no strikes on my account. I have appealed the decision and unfortunately it was declined. My channel and all its content are original and do not violate any YouTube guidelines. I take great care to ensure that my videos, thumbnails, descriptions, and comments adhere to the rules with no spam, scams, nudity, harmful content, or violations of any kind. I have always respected and followed the platform's guidelines diligently. I kindly request you to review my channel once again and consider reinstating it. My channel means a lot to me, and I assure you that any oversights will not happen again. I appreciate your attention to this matter. Thank you for your understanding. Sincerely, Cryptocoin Cash
Reported by GetHuman4695785 on الأربعاء ٢٢ أبريل ٢٠٢٠ ١٤:١٥
I am concerned about my seven-year-old stepson watching inappropriate videos on YouTube involving a puppet named Jeffy. The content encourages self-harm and disrespectful behavior towards parents. My child has started mimicking these actions, which is alarming as a parent. I urge YouTube to reconsider allowing this content creator to continue on the platform. Watching these videos is disturbing and not suitable for children. Please take the necessary steps to address this issue promptly. Thank you for your attention to this matter.
Reported by GetHuman4698646 on الأربعاء ٢٢ أبريل ٢٠٢٠ ١٩:٤٠
I am concerned about a situation involving a man known as The Driver Sensei who has been communicating with my wife inappropriately. He has persuaded her to meet him in Virginia Beach, which worries me greatly. The man has previously confessed to my wife that he faced issues on YouTube for inappropriate behavior. Despite my wife's belief that he is just being friendly, I find his actions unacceptable, especially asking her to meet at a beach resort. I am reaching out to YouTube for assistance in addressing this matter. Thank you.
Reported by GetHuman4700890 on الخميس ٢٣ أبريل ٢٠٢٠ ٠٤:٣٤
I would like to request an update for YouTube to enable the ability to block channels in guest mode. My younger brother, who is unable to read, has been exposed to inappropriate content that I am unable to prevent him from watching. YouTube Kids is not a suitable solution as he is aware of the difference between regular YouTube and YouTube Kids, and the channels he views are not available on the kid-friendly version. It is currently not possible to block channels or videos in guest mode on mobile devices, and the process to do so on a computer is excessively complicated. I am not very tech-savvy, but I believe enhancing safety measures on YouTube would benefit many users. The provided email is not in use, as I do not require further correspondence, just a thorough consideration of this request. Unfortunately, sharing my account with my brother is not an option, and it seems impossible to block recommendations in guest mode. I have exhausted reasonable attempts to address this issue. Your assistance in making YouTube a safer platform would be greatly appreciated. I understand the challenges you face during these times, and I sincerely hope for your support.
Reported by GetHuman4700977 on الخميس ٢٣ أبريل ٢٠٢٠ ٠٥:١٩
I have come across false advertising by a company named Trifi on YouTube. Their promotion of a 50% discount is misleading as 50% off $[redacted].95 should be $53.97, not $65.00. I believe the ad should be removed, or refunds should be issued to customers who have made purchases based on this misinformation. If necessary, I may involve a lawyer for a class action lawsuit against the company and YouTube for endorsing this product without verifying the pricing accuracy. I have attempted to contact the company twice via phone and their instant help line, but have not received any response. The phone line puts you on hold for 15 minutes before transferring you to a survey, without connecting you to a representative. I hope to hear back from YouTube promptly to address this issue.
Reported by GetHuman-gbdewman on الخميس ٢٣ أبريل ٢٠٢٠ ١٧:٤٠
Hello! I'm hoping to recover access to our non-profit 501c3 junior sorority's YouTube account. Previously, it was linked to the email [redacted] before YouTube merged with Google Logins. The channel name is WAIDIORG. The previous adults in charge do not recall the login information. While I can access the account, I struggle to locate anything YouTube related. We simply aim to regain access to professionally utilize the account. Your assistance is greatly appreciated. Thank you. Sincerely, Taylor B. Volunteer Social Media Team Advisor | WAID IORG
Reported by GetHuman-waidsoci on السبت ٢٥ أبريل ٢٠٢٠ ٠٨:٠٥
I am requesting assistance to have a YouTube video removed. The video features myself and a friend in a music video under my artist name, where I made inappropriate comments about a famous woman's domestic abuse situation. Originally deleted, the video resurfaced on a different account without my consent. It reveals personal information like my location, contains misogynistic content, and mocks a serious issue. I am deeply regretful for the hurt caused and hope for the video's prompt removal. Thank you.
Reported by GetHuman4719404 on الأحد ٢٦ أبريل ٢٠٢٠ ١٦:٢٩
Hello, Two days ago, I received a copyright claim from a reputable company. The email clarified that it was not a copyright strike and would not affect my account. However, today I received a takedown notice from the same company regarding another video. I have reached out to them about this issue, but haven't received a response. Another video has also faced the same problem. I am worried about my channel's status now. This channel is my dream and passion, and it includes personal and colleagues' work. I am willing to delete any videos that they are not happy with, but I do not want my channel to be suspended. Kind regards, Lijo
Reported by GetHuman4719717 on الأحد ٢٦ أبريل ٢٠٢٠ ١٧:٥٥
Hello, I received a copyright claim from a respected company two days ago stating that it would not affect my account. Today, I received a takedown notice from the same company regarding the video. Despite informing them of the issue, I have not received any response. Another video on my channel is facing a similar problem. I am concerned about my channel’s status now. It is my dream and passion, and it showcases my and my colleagues' work. If they are dissatisfied with any video, I am willing to remove it, but I hope my channel will not be suspended. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman4719717 on الأحد ٢٦ أبريل ٢٠٢٠ ١٨:١٤
I manage a YouTube channel for the casino band called "Jonny Dark and The Wondertones." It has come to my attention that someone is misusing my audio content and altering the band's name to "Johnny" Dark, using the incorrect spelling to upload my music. My original channel posts only audio content related to the band, while the video channel remains untouched and under my control. I never created a separate channel exclusively for audio with album cover snapshots. This unauthorized use is clearly the work of a pirate, and I am requesting them to stop immediately or compensate me for any generated ad revenue, although it is negligible given the niche market of Old School R&B Show bands. I aim to resolve this matter civilly without causing any disruption but also want to safeguard my content. I can be reached via my emails at [redacted] or [redacted] for further assistance on this issue. Your guidance on handling this situation would be greatly appreciated. Thank you.
Reported by GetHuman4720795 on الأحد ٢٦ أبريل ٢٠٢٠ ٢٣:٥٧
I recently received an email indicating an issue with processing a payment and requesting to update the payment method. However, I have confirmed that my bank and credit account have already made the payment as scheduled. I am concerned about the legitimacy of this request and will not be providing any additional payment methods. The current payment method has been functioning effectively since January without any issues. If further communication is necessary, please reach out to me via my provided phone number or send an official email for me to respond to. To ensure authenticity, please include information only I would be aware of. The payment was completed on 4/15/20, and this information is available in my bank records.
Reported by GetHuman4732086 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٧:٤٢
A few days back, I launched my YouTube channel with my debut 52-minute podcast video. During the upload, I needed to verify my account via text due to the video's length, which I did successfully. While the video is viewable through a direct hyperlink, it's not appearing on my Public Channel or in search results. In my settings, the video is visible but faded out, indicating it's at "SD [redacted]% Processed" status. However, the video's visibility remains pending and processing for three days now, preventing me from adjusting certain settings like the thumbnail, end screen, and cards. The HD version seems fine, but the SD version is stuck. This issue is quite vexing, especially since the video has garnered over 60 views. I'm hesitating to delete and re-upload it. Can anyone provide guidance on resolving this? Is there a way to contact YouTube for assistance?
Reported by GetHuman-petearb on الخميس ٣٠ أبريل ٢٠٢٠ ١٦:٠٥
Dear YouTube Team, I recently deleted my YouTube channel that had only one old and insignificant video. After realizing I might not be able to create another one, I discovered through a YouTube video that I could open a new channel with the same name, Fozia Bano. I successfully created the new channel and uploaded new videos on it. However, I am concerned that deleting my previous channel may affect my new one due to sharing the same name. I kindly request your assistance in looking into this matter and assuring me that my newly uploaded videos will not be deleted. I want to be certain of this before uploading any more videos. Thank you for your attention to this issue. Best regards, Fozia Bano
Reported by GetHuman-fozibano on الخميس ٣٠ أبريل ٢٠٢٠ ١٦:٠٧
Subject: Appeal to Reinstate YouTube Account Dear Sir, I am Sofia Jawid from Oslo, Norway, writing to appeal for the reinstatement of my YouTube account. I didn't receive any prior warnings about copyright violations, nor was I instructed to remove the specific videos. The clips in question were short and not intended for profit, leading me to inadvertently break the rules. Before I could remedy the situation, my account was disabled, resulting in the loss of personal family videos. I humbly request your forgiveness and ask for the copyright strikes to be lifted, enabling me to regain access to my account. I am willing to promptly remove any infringing material. I spent much time uploading family videos without realizing the copyright implications. I truly believed that copyrighted content would be automatically flagged and removed. I hope for a positive resolution and the chance to rectify my mistake. Best Regards, Sofia Jawid
Reported by GetHuman4757684 on السبت ٢ مايو ٢٠٢٠ ١٨:٣٤

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