YouTube Customer Service Issues

Archive 81

The following are issues that customers reported to GetHuman about YouTube customer service, archive #81. It includes a selection of 20 issue(s) reported March 31, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I signed up for the YouTube TV service after doing a free trial. However, at the time, I couldn't use the app on multiple TVs in my home, which was inconvenient. I canceled within the first month. I recently noticed that I have been charged without receiving any alerts or notifications about upcoming payments. It seems the service has been charging me without my knowledge. Most companies usually notify customers before billing them. I would appreciate a refund for the period after my first month since I have not used the service.
Reported by GetHuman4558477 on Tuesday, March 31, 2020 3:05 PM
My father, who is 86 years old, has been charged $49.99 by YouTube for several months, but he does not use YouTube TV or watch YouTube. Around 8-10 months ago, we had a lady help him while I was in the hospital, and I suspect she may have accessed account information and subscribed without permission. My father cannot afford these charges as he barely has enough for medication expenses. Please refund the unauthorized charges to his account. His name is Robert E. Doak, and his contact details are [redacted] Delery Dr., Marrero, LA [redacted].
Reported by GetHuman-bobbydoa on Tuesday, March 31, 2020 9:52 PM
I've been experiencing issues with YouTube videos not loading for the past two days. Everything else on the site seems to be working fine, and I've tried various troubleshooting steps like restarting my computer, clearing history and cache, and resetting settings. Surprisingly, videos on Bitchute are loading without any problems. I've even attempted to watch videos in incognito mode and using a guest user account, but the problem persists. Yesterday, after adjusting the resolution, one small video managed to load, but this morning I'm back to encountering the same issue. Streaming and accessing comments on YouTube are not problematic, just the videos themselves.
Reported by GetHuman-majickth on Thursday, April 2, 2020 11:46 AM
I created a channel and made a movie using Movavi on my laptop. When I tried to upload it to YouTube, it didn't work because YouTube recognized it as a mepx file instead of mp4 as shown in Movavi. I converted it to wmv, but the next file got stuck halfway through uploading. I had to exit the system, and now I keep getting error messages saying YouTube and Google unexpectedly closed the connection when I try to log back in. Since using Movavi, I've noticed strange occurrences like my YouTube and Google turning into Hebrew. I hope someone can help me fix these issues.
Reported by GetHuman-trickyf on Saturday, April 4, 2020 3:14 PM
Why is my channel link not working when I send it to my friends to subscribe? What is going on? I need my channel to work quickly. Please understand, my channel's name is "Rektified Gamers." I am in a serious situation, so please help me get my channel working. I have 68 subscribers, but others are not able to subscribe. The link I send shows it has been removed by 400k. Please, help me fix this issue.
Reported by GetHuman4597157 on Tuesday, April 7, 2020 5:14 AM
My brother and I share a YouTube TV account, where he is the account manager and I am invited. Currently, I am working far from home in a camper, two hours away. When I tried to access the app on my TV today, a message prompted me to update the account from home or contact YouTube for assistance. I attempted to resolve this issue but was unsuccessful. While my brother tried to help from home by canceling and re-inviting me, the problem persists. Even on my iPhone, I received a message that iOS devices are no longer supported, so I tried on my laptop without success. I am the one paying for the service and feeling frustrated not being able to speak with someone to help resolve this matter.
Reported by GetHuman-ejporche on Tuesday, April 7, 2020 5:48 PM
I have a cat with severe anxiety and separation issues. I tried to play a 15-hour calming video on the YouTube app on my FireTV while I was at work. However, when I returned home, I noticed that the TV had turned off after only playing 6 hours of the video. I reached out to Amazon for assistance, but they directed me to YouTube, which has been challenging to contact. I am hoping to find a solution to keep the TV playing the video all day long to help my cat with anxiety issues and ensure both my cats stay hydrated while I am at work. During my time away for surgery recovery, my kitten managed well, but now that I am working full time, he keeps emptying the water dishes. This behavior is concerning, and I need the video to play continuously. Can you help me keep everything running smoothly?
Reported by GetHuman4601668 on Tuesday, April 7, 2020 8:41 PM
Dear Sir, I acknowledge my significant error in not adhering to the YouTube community guidelines, and I sincerely apologize for that. I am committed to strictly following all the rules in the future. My YouTube account got blocked because it was associated with a channel that received three or more copyright strikes. I now understand the gravity of the situation and have taken necessary steps. I have unlinked this account from the other channel with copyright issues. I have rectified the mistakes, and there are no copyright strikes on this account anymore. Kindly consider reinstating my channel, and I assure you that I will strictly abide by all the community guidelines moving forward. I regret my actions, and I kindly request the removal of the video and the reinstatement of my YouTube account. Thank you for your understanding. Sincerely, Latest Cinema Plus
Reported by GetHuman4606555 on Wednesday, April 8, 2020 5:45 PM
Hello, I need help with an issue I encountered. Earlier today, I attempted to upload a video to our YouTube channel through a premiere post to prepare for posting our Sunday service. Although I had used the video before without any problems, this time it was flagged for violating the Active Community Guidelines. I deleted it immediately, not understanding the issue, and tried to re-upload it. This process repeated a few times, unknowingly leading to my account being locked. After realizing this, I submitted an appeal which was approved a couple of times. However, I later discovered that the deleted videos were not eligible for appeal. Now, my account won't allow me to upload or livestream. I hope you can help me with this matter. Thank you. Russell.
Reported by GetHuman4606951 on Wednesday, April 8, 2020 6:32 PM
Hello. I wanted to share that I've been experiencing issues with the YouTube app on my PlayStation 3. Lately, the videos have been playing too fast, jumping to random points, and pausing unexpectedly without responding to controls. I have confirmed that the console controllers work fine, and I have even tried uninstalling and reinstalling the app, but the problem persists. I appreciate any assistance in resolving this matter. Thank you for your help.
Reported by GetHuman-xavodi on Thursday, April 9, 2020 12:18 AM
I have a YouTube channel named DJKOKSIVIDEOS associated with the email address "[redacted]". On April 03, I received an email informing me that my channel was terminated due to being linked to a channel with multiple strikes. Although my partnersupport resolved the strikes and the other channel is now reinstated, my channel is still disabled. I kindly request for assistance in reviewing and reinstating my YouTube channel. Thank you.
Reported by GetHuman-djkoksiv on Thursday, April 9, 2020 2:50 PM
I have already sent this to YouTube but have not received a response yet. I am seeing ads on my YouTube account despite being subscribed to YouTube Red for about 2 years. I have paid for this month's subscription, but I am not receiving the perks I paid for. Why is that, and I want that fixed. I do not want to see ads on my account, and I want to have background play since I am paying for YouTube Red, which I have been for a while. Can you help? If you would prefer to contact me by phone, you can reach me on my personal cell at [redacted].
Reported by GetHuman-shulyaki on Thursday, April 9, 2020 3:13 PM
YouTube has been deducting funds from my 83-year-old father's account without our authorization. I have been attempting to contact their billing department to rectify this issue promptly. My father's funds need to be returned to him as soon as possible. I have a meeting scheduled with a lawyer on April 14, [redacted], to address this situation. We have never utilized this service, and suspect the caregiver we hired while I underwent surgery may have signed up without our consent. This individual is currently in custody for similar offenses. Please reach out to me urgently at [redacted]. My name is Deborah Gauthreaux, and I reside at [redacted] Delery Dr., Marrero, LA [redacted]. I urge a swift and responsible response before my legal appointment.
Reported by GetHuman-bobbydoa on Thursday, April 9, 2020 10:29 PM
Hello, I recently created a new channel and uploaded my first video. I created a custom thumbnail to accompany it. However, I encountered an issue with the verification process. Despite entering the correct code received on my phone, it kept saying it was invalid and then asked me to use a different phone number after the second attempt. After researching online, I realized this is a widespread problem affecting many others. Now, I am unable to add my custom thumbnail or verify my account. I have been struggling to reach out to Youtube for support but have not received any response. I am feeling frustrated and lost at this point, unsure where to turn for help.
Reported by GetHuman4623198 on Saturday, April 11, 2020 6:47 PM
Hello, I have a new channel where I just uploaded my first video. I created a custom thumbnail and tried to upload it along with the video. However, I encountered an issue with the verification process. Despite entering the correct code received on my phone, it was deemed invalid. After a second attempt, it prompted me to use a different phone number. I discovered through online searches that this is a widespread problem affecting many users. This has prevented me from adding my thumbnail and verifying my account. I have struggled to contact YouTube for assistance without any success. I am unsure if this forum can provide the help I need, but I am desperate for a solution to this frustrating situation.
Reported by GetHuman4623198 on Saturday, April 11, 2020 6:48 PM
I recently switched from a shared iPad to my own Android tablet and tried to move my YouTube channel with all its content via email. I can see the channel under my name, Symon S., but I'm locked out. Being 59 years old, I find technical tasks difficult without pen and paper, often making mistakes. My channel, focusing on stones for Rockhounders, is vital to me. Please assist me in regaining access to my channel. My logo is a cat, Tabatha the Fearless, who lived to over 21 years old. Thank you for your help; it means a lot to me.
Reported by GetHuman-symonshe on Saturday, April 11, 2020 7:05 PM
My channel is "Tamika For Life." Recently, a YouTuber named FullArmorCraft uploaded two videos bullying me. He called me names and even used my full name, Tamika Monk-Walker, without my consent. Another YouTuber, AwesomeRobloxGhost, also made a video about me, titled "(Tamika For Life Exposed)," where he labeled me negatively. I am requesting the removal of these three videos, especially the ones where my full name is mentioned. Your help in deleting "MyNameIsInk1 Strikes Back," "FullArmorCraft's" videos, and "AwesomeRobloxGhost's" video would be greatly appreciated.
Reported by GetHuman4630035 on Monday, April 13, 2020 3:35 PM
Dear YouTube Team, I hope this message finds you well. I wanted to bring to your attention some issues that have arisen recently on the platform along with a few suggestions for improvements. 1. The "Continue Watching" feature interrupts playlists mid-song. It would be great if the playback could last at least 2 hours uninterrupted. 2. It would be helpful to allow users to organize their playlists and artists alphabetically, numerically, or in a custom order with colors and symbols. 3. A feature to detect duplicate playlist names and the ability to merge or move content between them would be beneficial. 4. Adding the option to color code playlists and upload custom images or symbols would enhance the user experience. 5. Enabling background play on mobile devices when switching screens would be convenient. 6. Please address any issues causing user-created playlists to disappear unexpectedly. 7. Consider creating a YouTube resource hub to guide creators in posting videos and music, along with clear rules and support to help creators succeed. Thank you for your continued efforts in making YouTube a great platform. I look forward to any updates or feedback. Best regards, JA. Rave
Reported by GetHuman-jarave on Tuesday, April 14, 2020 11:14 AM
I noticed three charges of $54.11 each on my credit card statement for the months of November [redacted], December [redacted], and January [redacted]. During the purchase of a new home in another state, I had to stay in an empty house and attempted to watch YouTube but was unable to due to technical issues. After disputing these charges, they were still charged by Google. Given my current unemployment situation and upcoming bills, I kindly request a refund of $[redacted].33 to my credit card ending in [redacted]. The case IDs for the disputed charges are CISO459773, CISO459775, and CISO459783. A prompt response would be highly appreciated. Thank you for your assistance. Kathleen W.
Reported by GetHuman-okieflye on Tuesday, April 14, 2020 4:16 PM
I created a video for school roughly two years ago that I now wish to remove. Unfortunately, I am uncertain about the account it is associated with or how to access it. I have a new account with the same name but a different email address. In an attempt to locate the old video, I commented on it using my new account, but encountered issues. After the no-reply email responded to my comment, I tried to sign in with the associated email address [redacted] without success. The situation has become quite confusing. I seek assistance in taking down the video to prevent it from being the first search result under my name, Shelby Amieva. When searching for my name, the video, a book review of "The Face On The Milk Carton" featuring me and my friend, is displayed, which I strongly dislike. Kindly help me either locate the account containing the video for deletion or remove it on my behalf.
Reported by GetHuman4655012 on Thursday, April 16, 2020 12:29 PM

Help me with my YouTube issue

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