YouTube Customer Service Issues

Archive 80

The following are issues that customers reported to GetHuman about YouTube customer service, archive #80. It includes a selection of 20 issue(s) reported March 5, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Lately, I've noticed a decline in the quality of video recommendations on YouTube, which has resulted in me using the platform less frequently. Several of my favorite content creators have raised concerns about being demonetized without clear explanations from YouTube. The lack of transparency in the demonetization process is troubling, as creators receive vague reasons instead of specific violations of the Terms of Service. When watching videos on my iPad, I still see ads on these affected channels, but the creators aren't benefitting as they should be. This discrepancy violates YouTube's own monetization guidelines and seems like a deliberate act to silence certain viewpoints, particularly during an election year. I've taken steps to address these concerns by reaching out to my state senators and house representative for support and will continue to follow up with YouTube and my political representatives on this issue.
Reported by GetHuman4425825 on четверг, 5 марта 2020 г., 0:51
There is a YouTuber called Breeze who has admitted to hacking for views multiple times, leading to fake content that misleads viewers. He manipulates viewers by viewbotting and dislike botting videos and streams, which is harmful to creators who rely on YouTube as a source of income. I have personally experienced him invading my privacy, exposing my personal information without consent, and making false claims about me. This harassment could have severe consequences for individuals with mental health issues, like myself. Breeze's actions, such as disclosing personal details and trying to expose my sexuality, cross the line and cause emotional distress. I have created a video sharing evidence of his behavior on my YouTube channel, linked below, and I urge for action to be taken before the situation escalates further. If necessary, I am prepared to involve the authorities to address this ongoing harassment and manipulation. It is crucial to address this issue promptly to prevent further harm to myself and others in the YouTube community.
Reported by GetHuman-vegasema on четверг, 5 марта 2020 г., 1:30
During Claw Kicker's recent YouTube live stream, he misleadingly advertised a "Massive Electronic Giveaway" and only gave away one item at the end instead of the 30 items promised. This false advertising tactic is unfair, and it's clear that the title was merely clickbait to attract more viewers. I believe Claw Kicker owes us compensation for the time wasted. I suggest that YouTube steps in by reprimanding Claw Kicker for this violation and either removing his channel or requiring him to refund all viewers who invested time in the stream. Thank you.
Reported by GetHuman-colmansc on четверг, 5 марта 2020 г., 12:50
Hello, I recently uploaded a video to my YouTube channel, and everything was going smoothly for the first three days with the view count reaching 2.9K+. However, yesterday, I noticed the view count dropped to [redacted], then increased to around 2.7K+. To my disappointment, today the views decreased even further to 2.5K+. My subscriber count is fine, but I am puzzled by the fluctuation in the view count. This video is very important to me as it is my first on YouTube, and I dedicated a lot of effort to it. The title of the song in the video is 'Samaaj Se Azaad' by 'Rituraj Kandiyal.' I would appreciate any help in resolving this issue.
Reported by GetHuman4439249 on понедельник, 9 марта 2020 г., 8:50
Hello, I wanted to address concerns regarding the YouTuber Onision. I have come across disturbing content on his channels, which seems to include bullying and harassment towards others. Given that similar behavior has led YouTube to take action in the past, such as disabling channels related to mental health issues like in the case of Etika, I believe the same should apply to Onision. I can offer evidence of his inappropriate content and behavior to support my claim. I urge for a review of his channel to prevent his platform from influencing others negatively. If needed, I can share more details via email. Thank you for considering this matter.
Reported by GetHuman4440886 on понедельник, 9 марта 2020 г., 17:04
Hello, I have encountered a billing issue with a YouTube subscription that I did not authorize. As a college student, it is concerning that money has been deducted without my consent for this subscription. I am unsure how to cancel it as I do not know the email or account linked to this payment. My bank recommended reaching out to YouTube/Google to gather details, or else an investigation may be required. Your prompt assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-adlysmi on понедельник, 9 марта 2020 г., 17:59
My sister, Irene M., her daughters Valerie A. and Natalie Y., along with [redacted], [redacted], [redacted], [redacted] (Blackie Fitzpatrick live stream [redacted], [redacted], hacked my account and are live-streaming me using illegal devices my sister placed in my home without my consent. They have a Google Circles and Hangouts group I believe is called Private Idaho. They control my home feed, and even when I block a channel, it still shows up on my feed.
Reported by GetHuman-ctjester on понедельник, 9 марта 2020 г., 18:29
I purchased YouTube TV on February 26, [redacted]. Everything was fine until I noticed that my bank statement shows a double charge. The charge was made on both February 26, [redacted], and then again on March 2, [redacted]. I do not want to be billed twice a month for YouTube. I have submitted a claim, but no one has provided a satisfactory resolution or explanation. I am frustrated that I cannot speak to a representative about this issue. I am determined to resolve this matter and ensure that I am not mistakenly charged twice next month.
Reported by GetHuman4441389 on понедельник, 9 марта 2020 г., 18:48
Hello, I operate a data and probability-focused channel and I am dedicated to growing its viewership. It appears that a few channels within my niche have faced demonetization due to repetitive content. Below are the links to the channels in question: 1. [redacted] 2. [redacted] I am concerned that my channel might face a similar issue as some videos share similar slide designs. Despite this, the content shared in these videos is distinct. I seek advice on how to prevent my channel from being demonetized in the future.
Reported by GetHuman-omermeer on понедельник, 9 марта 2020 г., 20:34
I recently watched a YouTube video, and after it ended, my computer crashed, forcing me to reboot it. Upon restarting, I noticed my protection plan had disappeared, and my activation code was no longer valid. I should be covered until December [redacted]. Now my computer seems to be infected with viruses, and I am unable to log into my Microsoft account. It keeps indicating that my password or username is incorrect, but I am certain I have not made any changes. This all seems too much of a coincidence. I am frustrated with YouTube or whoever manages it. Their actions are unethical, and I am extremely displeased with the situation.
Reported by GetHuman4442111 on понедельник, 9 марта 2020 г., 21:21
Please help me restore my video uploads. I am eager to provide online computer and IT support globally. I assure you there was no harmful content in my video. I am a single mother facing illness. Kindly reconsider removing the strike on my account. My videos focus on Windows and software to assist people in understanding technology better. Your action has impacted my health and dedication. I implore you for assistance and support. I hope there are individuals at YouTube who can empathize and address this issue instead of automated responses. My content on downloading playlists from YouTube using safe software aims to be informative, not harmful. I await your response. Sincerely, A.S., Creator of the Windows Love Channel.
Reported by GetHuman-ilovewin on среда, 11 марта 2020 г., 21:13
I am having trouble accessing my Youtube Premium account. When I try to access my account, it does not show the correct account I need to see. I recently set up a Google ads account with my store email, and now all my online accounts have been automatically synchronized except for the one I want to access. This has prevented me from getting to my normal Youtube account with Premium features. I do not want all my accounts to be synchronized. I keep business and personal accounts separate for a reason. Assuming I want them all linked is incorrect and invasive. The Youtube account I am looking for could be under [redacted], [redacted], or [redacted] I'm unsure as it's been a while since I set it up, but I miss having the Premium features without ads. I also want to unsynchronize all the email addresses/accounts that were grouped together. The email that caused this issue is [redacted] Thank you for addressing this promptly.
Reported by GetHuman4458708 on пятница, 13 марта 2020 г., 15:18
Hello, I am facing an issue once more. I am puzzled why this is happening to me, especially after investing so much money in producing my first album song. Unfortunately, my video was removed due to a false complaint, which I find deeply distressing. I have submitted a complaint and reached out to the claimant via the email address [redacted] In my message, I kindly requested the removal of the copyright claim on my song. This song is very dear to me as it was my debut production effort. I have invested significantly in this project, engaging a music director, a singer, and a studio. All details, including my name as the lyric writer, my mother as the producer, the music director, the singer, and supportive friends were involved in the creation of this song. I urge you to thoroughly investigate before taking further actions and promptly reinstate my video. I am eager to resolve this matter and would appreciate if you could share the address of your Hyderabad office for potential contact.
Reported by GetHuman4487591 on среда, 18 марта 2020 г., 17:46
Dear YouTube team, I would like to bring to your attention that we have encountered an issue with our YouTube channel. We are a reputable company providing training to various federal agencies, and our YouTube channel plays a vital role in our operations. Unfortunately, we have lost access to our channel due to a recent migration of our G Suite on January 23rd from Nifty Bytes to another account while retaining the domain and all associated emails. Kevin Groke at [redacted] from Nifty Bytes can confirm this transfer, or contact owner Ken Nelson at [redacted] Despite contacting Google support, we have been instructed to reach out to you to reconnect the channel to our Google account. The channel name is Tactical Performance Center, founded by [redacted] in September [redacted]. Managers include [redacted] and [redacted] We have made multiple attempts to resolve this issue without success. We possess all necessary ownership evidence, including confirmation from Google. Restoring access to our YouTube channel is crucial for our business. Please assist us in resolving this matter promptly.
Reported by GetHuman4490742 on четверг, 19 марта 2020 г., 5:49
Hello Rajesthani Desi Bhajan राजस्थानी भजनों की मिठास, Thank you for your recent application to the YouTube Partner Programme. After a thorough review of your channel, unfortunately, we are unable to approve your channel Rajesthani Desi Bhajan राजस्थानी भजनों की मिठास for monetisation at this time due to policies not being met. We understand this may be disappointing, but please review the specific policy flagged on your monetisation page to better understand our decision. You are still able to use most other creator features like uploading, editing, and communicating with your audience. To potentially re-apply in the future, make necessary adjustments to align with the YouTube Partner Programme policies. Ensure your content adheres to the guidelines and the eligibility criteria of 4,[redacted] public watch hours and 1,[redacted] subscribers. In 30 days, you can re-apply through the monetisation page. Our team will review your channel again and notify you via email of the outcome. Feel free to check your application status on the monetisation page. Best, The YouTube Team
Reported by GetHuman-smsmugic on понедельник, 23 марта 2020 г., 11:01
Roku was unable to resolve the issue, so I contacted YouTube for support. The problem began around 3/15/20. I don't use YouTube daily on Roku but have full access to my library, subscriptions, and watch later list on the computer. I suspect a communication problem between the two platforms. I didn't make any changes to my YouTube TV account and have logged in using my YouTube account on the Roku app. My Roku details are SN: YJ00CJ235772 / ID: CK488C235772, Model: 4660X - Roku Ultra, Software Version: 9.2.0 * build [redacted]-46. I've tried deleting and reinstalling the YouTube app, but I still can't access my library, subscriptions, or watch later lists. This issue is with the YouTube app, not YouTube TV. I appreciate any assistance as the app used to work on Roku perfectly, allowing access to all my subscriptions and lists.
Reported by GetHuman-mrdellin on четверг, 26 марта 2020 г., 20:33
Hello, this is Michael Gore. I hope you are well. I recently signed up for YouTube TV, and during the free trial sign-up process, my card was declined. I intended to pay for the service after the trial, and I reloaded my card to cover the future fee. Although I was able to access YouTube TV, the card balance has not changed. Should I wait for the payment to be deducted or attempt to pay again closer to the due date? I made a payment attempt yesterday and am unsure of my due date. Could you advise me on the best course of action? Thank you.
Reported by GetHuman4533962 on четверг, 26 марта 2020 г., 23:35
As a Premium customer, I'm frustrated by trying to watch the Premium Videos on Utube that I pay for, only to end up with trailers instead of the full movies I select. No matter how many times I've chosen different movies, the same issue persists repeatedly. It's disappointing that I cannot find a phone number to speak with a representative for assistance. Do they even have customer service that involves humans, or are they just interested in taking our money? It's baffling to me why movies with a runtime of over two hours keep turning into trailers when I attempt to watch them. Customers are the foundation of any business, and it's essential to respect their investment in the service. I'll make sure to share my experience with others because negative feedback spreads quickly and freely.
Reported by GetHuman4288368 on воскресенье, 29 марта 2020 г., 3:00
I initiated a free trial of YouTube TV by clicking on the appropriate button. After setting up the service, I noticed that I am unable to skip commercials and experience buffering despite having more than enough bandwidth. To my surprise, I received a welcome back email indicating that my credit card was charged. I do not recall having a previous trial and was not informed that I did not qualify for the free trial before signing up. I attempted to reach out to YouTube TV for clarification but was unsuccessful. The cancellation process only led me to irrelevant articles on how to use the service, with no option to contact their support team.
Reported by GetHuman-mailmbr on воскресенье, 29 марта 2020 г., 14:33
I currently have multiple YouTube accounts. My primary email is [redacted], while my older email is [redacted] I've been a YouTube Premium subscriber for a considerable amount of time. Recently, I mistakenly renewed my subscription on the new email account instead of the old one where all my playlists, downloads, and information are stored. I'd like to transfer the membership from the new account to the old one so I can access my playlists, recommendations, and other data. Could you please help me remove the premium account linked to [redacted] and [redacted]? Thank you.
Reported by GetHuman-xanderea on воскресенье, 29 марта 2020 г., 15:22

Help me with my YouTube issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!