Hello! I’ve been trying to contact YouTube and I guess this is the fastest way to to do...

GetHuman-adlysmi's customer service issue with YouTube from March 2020

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The issue in GetHuman-adlysmi's own words
Hello! I’ve been trying to contact YouTube and I guess this is the fastest way to to do it. I have a problem, I’m being charged for a subscription then I haven’t allowed. I’ve been taken money without me allowing it because of this subscription (forgive the redundancy), I’m a college student and don’t have much to be spending and this situation is not sitting well with me. I’ve been trying to cancel it but I don’t know how, because I didn’t authorized it so I don’t know the email or the account that has used my information to pay that subscription. My bank suggested to call you or contact google YouTube so I can have information, if not we will have to do an investigation. This is really urgent and I hope and I know that you guys are going to contact me and we can put this issue to rest.

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YouTube

Customer service issue
Reported by GetHuman-adlysmi
Mar 9th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 18338 others
0 customers following this

Timeline

GetHuman-adlysmi started working on this issue
Mar 9th, 2020 5:59pm
GetHuman-adlysmi indicated the issue is not fixed yet.
Mar 9th, 2020 10:09pm

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